Collections Specialist

Collections Specialist

We are seeking a detail-oriented and results-driven Collections Specialist to manage outstanding accounts and support the company's cash flow by ensuring timely payment collection. This role is responsible for contacting customers regarding past-due balances, resolving billing issues, maintaining accurate account records, and working collaboratively with internal teams to reduce delinquency. The ideal candidate has strong communication skills, sound judgment, and the ability to handle sensitive financial matters professionally.

Key Responsibilities

• Monitor accounts receivable aging reports and identify overdue accounts
• Contact customers by phone, email, or written correspondence to collect outstanding balances
• Investigate and resolve billing discrepancies, payment disputes, and account issues
• Maintain accurate records of collection activities, customer communications, and payment arrangements
• Negotiate payment plans when appropriate and follow up on commitments
• Reconcile customer accounts and ensure account balances are accurate
• Escalate delinquent accounts according to company policy
• Collaborate with accounting, customer service, and sales teams to resolve collection issues
• Prepare reports on collection status, aging trends, and recovery efforts
• Support month-end close and assist with cash application or AR-related tasks as needed
• Help ensure compliance with company policies, internal controls, and applicable regulations