Service Specialist, Administrative​/Clerical

It’s fun to work at a company where people truly believe in what they are doing!

We are seeking a dedicated and versatile individual to join our team as a Hospitality and General office services support. This role is designed for someone who excels in hospitality and is also capable of handling various administrative tasks. Provide elevated concierge-style hospitality support, catered event support, providing a smooth, efficient, and professional support of all client meetings and events, and hospitality task.

Other administrative task include printing, mail distribution, and reception relief. This position is on-site at Foley & Lardner LLP.

• Hospitality
• Greet and welcome guests in a warm and friendly manner.
• Provide excellent client elevated concierge-style hospitality support to all end-users at the site.
• Assist with event planning and coordination.
• Coordinate between off‑site catering vendors and client event hosts.
• Manage room set‑ups and break‑down and table/chair configurations.
• Ensure professional presentation of catered food, beverages, and flatware.
• Ensure the hospitality area is clean, organized, and well‑stocked.
• Provide exceptional customer service to clients and visitors.
• Compile, collect, and report all data necessary to provide the client with monthly management reports.
• Reception Back‑Up
• Serve as a back‑up to the primary receptionist.
• Answer and direct phone calls in a professional manner.
• Manage the reception area during the primary receptionist’s absence.
• Copy/Print/Scan
• Assist with copying, scanning, and printing documents.
• Ensure that all copies are accurate and of high quality.
• Maintain and organize digital and physical copies of important documents.
• Ensure devices are operating efficiently.
• Place service calls as needed.
• Mail
• Sort and distribute incoming mail and packages.
• Prepare and send outgoing mail and packages.
• Maintain accurate records of all incoming and outgoing mail.
• Inventory
• Maintain inventory of hospitality supplies and ensure timely replenishment.
• Place orders for new supplies as needed.
• Ensure that all supplies are stored properly and are easily accessible.
• Facilities
• Complete facilities request as received.
• Hanging pictures.
• Clean general areas as needed.

• High school diploma or equivalent; additional education or certifications in hospitality or office administration is a plus.
• Excellent communication and people skills.
• Ability to function with a high level of patience, tact, and diplomacy in handling complaints and/or situations.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Understanding of Event Management Systems (e.g., Maptician, EMS).
• Able to speak clearly so listeners understand; identify and understand the speech of another person.
• Demonstrate excellent organizational skills, communication skills, and critical thinking skills.
• Strong initiative required; ability to work independently with minimal direct supervision.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Previous experience in hospitality or administrative support is preferred.
• Must be flexible to adjust schedule to manage client events as needed, events include occasional evening events, early morning events, and weekend events.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.
• Complete other tasks as assigned.

The Compensation range for this role is 17.98 to 23.22 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

To Learn About Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!

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