Document Processing Specialist

Assurant is seeking a detail-oriented Document Processing Specialist to support our Financial Services Operations team. In this role, you’ll handle a variety of mid‑level to complex back‑office tasks that help keep our claims and mail operations running smoothly. You’ll follow established procedures while using independent judgment when needed to ensure documents, mail, and financial items are processed accurately and efficiently.

If you enjoy staying organized, working with data and documents, and being part of a fast‑paced support environment, this could be a great fit for you.

• Operate computerized scanning equipment to image claim documents, emails, and faxes
• Research, index, and route documents and digital photos to proper queues
• File and maintain both electronic and physical documents
• Handle archival retention and destruction following Records Retention guidelines

• Manage urgent mailbox requests, client inquiries, and check refund requests
• Research lockbox transactions and document reasons for returned checks
• Reconcile cleared checks and monthly reports

• Open, sort, prep, and batch incoming mail by product and priority
• Prepare outgoing correspondence and mass mailings
• Deliver and distribute letters, parcels, and packages across departments
• Record data in mail control logs
• Assist with special projects and business needs as assigned
• Provide backup support for manual processes

• High school diploma or GED
• At least 2 years of office experience
• Proficiency with computers, office equipment, and standard software
• Exceptional attention to detail
• Ability to multitask and maintain accuracy in repetitive tasks
• Ability to work independently with minimal supervision
• Comfortable in a fast‑paced environment and able to balance competing priorities
• Must be able to work onsite at our new Miami offices at 701 Waterford Way near the MIA airport;
  Mon – Fri 8am to 5pm

• Knowledge of insurance claims documents
• Experience with Salesforce
• Intermediate skills in Microsoft Word and Excel
• Ability to perform mail merges with Word and Excel