Service Coordinator; Miami, Florida

The Service Coordinator is responsible for moderately complex planning, coordinating, controlling, and directing activities of operational resources. They are also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers.

• Coordinates service resources
• Assigns team members to project
• Schedules personnel, materials, sub‑contractors and equipment based on project needs, skill sets, and availability
• Inputs project location to system
• Generates Work Order Documents, dispatches technicians, and notifies customers
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests
• Debrief service technicians after completion of each call
• Respond to all messages left overnight
• Maintain the dispatch board/schedule
• Contact customers with “parts pending” status as parts are received for scheduling
• Follow up on all pending and recommended work with customer
• Maintain the maintenance agreements, including scheduling and staging of materials, database information
• Order parts as needed
• Update customer files as information is received from installations (extended warranties, equipment info, new customers)
• Assist with service contract proposals for new customers
• Maintain customer history files in database
• Prepare paperwork for all manufacture warranty parts
• Update service database from service tickets
• Compare service timecards and work orders to service schedule
• Other duties as assigned

• 2+ years of administrative, dispatch, or service coordination experience
• Experience in HVAC, mechanical contracting, or construction services preferred

• Strong scheduling and organizational skills
• Ability to multitask in a fast‑paced, deadline‑driven environment
• Proficiency in service management software and Microsoft Office
• Strong customer service and communication skills
• Problem‑solving and decision‑making ability