Building Services Assistant

Varied, advanced level clerical work, involving a high level of discretion to determine and calculate fees, enter data and conduct research. This position requires strong emphasis on customer service and the ability to multi‑task.

Work involves varied and complex work methods and problem‑solving skills, requiring the exercise of judgment, based upon knowledge gained through experience. While the more complex phases of the work are learned, new employees of this class may work under close supervision. After the initial period of training, work accuracy and results may be checked occasionally or as needed.

• Answers departmental related questions, directs customers to other divisions within the Department of Building and/or other City Departments.
• Analyzes the description of the job, scope of work and selects appropriate job codes.
• Reviews all documents for completeness.
• Notarizes all documents relating to departmental processes.
• Analyzes job codes while performing data entry.
• Calculates various units of measurements in relation to job, such as roofing area (sq. feet), air conditioning tonnage and other jobs as needed.
• Assists callers via telephone and monitors message center; returns calls and distributes messages as needed.
• Files correspondence and cards.
• Prepares receipts for payments.
• Performs other related work as required.

Notary Public certification must be obtained within six (6) months from the date of appointment.

High school diploma or its equivalent and one year of experience involving public contact in a customer service environment, preferably with a governmental agency.

OR equivalent combination of education and experience beyond a high school diploma or its equivalent and one year of the required experience.

Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran’s preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD‑214 and the applicable FDVA‑Veteran’s Preference Certification Form(s), must be submitted with the employment application.

OPEN/NON-COMPETITIVE