Federal Services Operations Support Specialist

Overview

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Federal Services Operations Support Specialist. The Federal Services Operations Support Specialist provides centralized administrative and operational support for Allied Universal's federal subcontract programs. This position is responsible for coordinating scheduling support activities, payroll administration support, workforce reporting, travel coordination, and operational documentation processes.

The Operations Support Specialist functions as an internal administrative resource supporting program leadership, field operations, payroll, recruiting, and human resources. The position does not directly supervise field personnel or manage client-facing security operations, but instead focuses on process coordination, reporting accuracy, workforce administration, and operational support functions necessary for efficient program execution.

• Coordinate advanced scheduling activities in Win Team to support contract staffing requirements
• Process schedule adjustments and maintain schedule documentation within established timelines
• Review weekly scheduling activity reports for completeness and accuracy
• Track staffing vacancies and communicate open positions to recruiting personnel
• Monitor employee time-off requests and maintain related scheduling records
• Maintain workforce tracking logs, scheduling spreadsheets, and related administrative documentation

• Research and process payroll correction requests in coordination with payroll and field management
• Audit timekeeping records and scheduling entries to identify discrepancies requiring correction
• Track and document payroll adjustments, employee pay issues, and related follow-up actions
• Support weekly payroll processing activities by validating workforce data and schedule alignment
• Maintain organized payroll and reimbursement documentation in accordance with company procedures

• Consolidate weekly operational variance reports across assigned federal programs
• Prepare recurring workforce and scheduling reports for program leadership review
• Maintain operational reporting repositories and administrative records
• Support audit preparation and compliance documentation activities
• Assist with onboarding coordination and administrative processing activities

• Process mileage reimbursements in accordance with company policy
• Coordinate travel arrangements for program personnel, ensuring compliance with company and contract requirements
• Support onboarding coordination and administrative processes in partnership with recruiting and HR

• Coordinate with payroll, recruiting, human resources, and operations personnel regarding administrative support matters
• Provide administrative support for program mobilizations, transitions, and special projects
• Assist with process standardization and workflow improvement initiatives

• Ensure all activities are performed in accordance with contractual requirements, company policies, and federal standards
• Safeguard Sensitive Security Information (SSI), Personally Identifiable Information (PII), and other protected data
• Maintain strict adherence to documentation, reporting, and recordkeeping requirements

• High school diploma or equivalent
• United States Citizenship (as required for government contract compliance)
• Valid driver's license if driving a company vehicle, or personal vehicle in the course of conducting business
• Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry
• Minimum of three (3) years of experience in operations support, workforce management, scheduling, payroll…