Assistant Box Office Manager | James L. Knight Center

Overview

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Assists the Box Office Manager in overseeing ticket sales and all aspects of Box Office operation.

• Assists the Box Office Manager with all box office functions.
• Manages the box office when the Box Office Manager is out and for smaller events.
• Assists Box Office Manager with building and modifying all ticketed events.
• Helps with building presales as requested by the Sales Manager.
• Maintain a presale and on-sale calendar. Return unsold presale inventory to the general public on sale in a timely manner.
• Maintains accurate inventory of all tickets distributed and available for sale.
• Monitors daily ticket sales for all upcoming events and communicates information to facility management and promoter as needed.
• Monitors presales scheduling and inventory. With the box office manager, maintain files for each event including holds, comp tickets, audits, etc.
• Assist with supervising the ticket sellers and sell tickets as needed.
• Prepare and submit box office statements for settlements and daily reports of business transactions to the finance department.
• Assist with the distribution of tickets and processing of group sales orders and complimentary ticket requests.
• Assist with preparation of the final Box Office statement for settlement of each event.
• Respond to customer complaints and service requests to maintain a positive rapport with the ticket-buying public.
• Maintain files on each event (holds, complimentary ticket vouchers, audits, inventory schedules) and keep an accurate count of tickets sold.
• Assist the Box Office Manager with management of Ticket Sellers and carry out supervisory responsibilities in accordance with company policies and applicable laws.
• Assist in interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work with minimal supervision and flexible hours based on events (including daytime, evening, weekends and holidays).
• Must be able to speak, read, and write English; professional attitude and appearance.
• Education and/or
  
  Experience:
  
  High school diploma or GED; 1 to 2 years related experience required or equivalent combination of education and experience; box office experience in a similar environment strongly preferred; supervisory experience desired.
• Skills and Abilities:
  
  Excellent communication, problem solving and organizational skills; knowledge of accounting and financial procedures, record keeping, and reconciliation; supervisory principles; ability to coordinate and schedule staff; strong customer service and public relations skills; familiarity with ticket selling/box office operations; ability to count money and make change; experience with spreadsheets and computerized ticket systems.

Compensation:
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Onsite:
James L. Knight Center - Miami, Florida

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. #LI-SP2

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.