Facilities Coordinator

Job Title:

Facilities Coordinator - Miami, FL

The Facilities Coordinator supports the smooth operation of building services by managing work orders, coordinating with vendors and facilities staff, and delivering a high level of customer service within a fast-paced environment. This role uses a Computerized Maintenance Management System (CMMS) and intermediate Excel skills to track, update, and close work orders while ensuring minimal disruption to the client environment. The Facilities Coordinator acts as a key point of contact for service requests, assists with access badging processes, and continuously seeks ways to improve processes, systems, and overall client satisfaction.

• Use the Computerized Maintenance Management System (CMMS) to create, update, and maintain work orders in coordination with technical staff, vendors, and other service providers.
• Support the full lifecycle of work orders, including completion, closeout, and obtaining customer acknowledgement of fulfillment.
• Assist with the badging process and other process-oriented administrative tasks related to building access and services.
• Ensure timely and accurate follow-up with customers to confirm service delivery and satisfaction.
• Provide clear direction and information to vendors, facilities staff, and service providers to ensure coordinated execution of work with minimal disruption to the client environment.
• Lend assistance with all building services as needed, including facilities maintenance and related support activities.
• Act collaboratively with internal teams and external partners to solve problems and address spontaneous or unique situations.
• Demonstrate leadership, responsiveness, and creativity in identifying and implementing solutions for service delivery challenges.
• Ensure the delivery of committed services and help maintain high levels of overall client satisfaction.
• Continuously seek opportunities to improve processes, systems, and customer experience within the facilities function.
• Maintain accurate records, documentation, and tracking of facilities activities using CMMS and Excel.
• Exhibit superior customer service and professionalism in all interactions, even under stressful or time-constrained conditions.

• Experience using a Computerized Maintenance Management System (CMMS) to create and manage work orders.
• Intermediate proficiency in Microsoft Excel for tracking, reporting, and data management.
• Strong customer service orientation with the ability to deliver a high level of service consistently.
• Ability to maintain professionalism and composure at all times, including under stressful situations.
• Ability to plan, prioritize, and manage work effectively under time constraints.
• Ability to multitask and work independently without direct supervision.
• Strong organizational skills with a collaborative working style.
• Proven track record of initiative, integrity, and sound judgment.
• Highly collaborative approach with strong interpersonal skills to work effectively with vendors, staff, and customers.
• Excellent verbal and written communication skills with the ability to communicate clearly and professionally.
• Knowledge or experience related to facilities maintenance, HVAC, facility management, or vendor management.

• High school education required; an undergraduate degree is preferred.
• Familiarity with Corrigo or similar CMMS platforms is a plus.
• Experience coordinating building services and working with multiple vendors and service providers.
• Exposure to facilities operations, including maintenance coordination and building services support.

This role is based on-site in a facilities environment in Miami, FL, supporting building operations and services. The Facilities Coordinator works closely with facilities staff, vendors, and service providers to ensure that maintenance activities and building services run smoothly with minimal disruption to occupants. The position involves regular use of a Computerized Maintenance Management System (such as Corrigo) and Microsoft Excel to manage work orders and track activities.

The work environment can be…