Operations Administrator

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change  are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference.

That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients.

Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head- hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change t is the role?

We are seeking an Operations Administrator in Miami, FL with an on-site work schedule. This will be a 3-month long contract.

ROLE SUMMARY The role is responsible for end-to-end intake, processing, and management of incoming mail and documents, including receipt, review, sorting, scanning, validation, and coordination for check handling and deposits.

What will you be doing?

Mail Intake & Processing Receive, open, and sort incoming physical mail (carrier documents, policies, invoices, endorsements, certificates, etc.)Coordinate with appropriate teams upon receipt of checks, including preparation and facilitation of bank deposits

Scan all incoming physical documents using standardized procedures

Validate scan quality (clarity, completeness, correct orientation)
Document Filing & System Upload (Applied Epic)
Upload and attach all documents to the appropriate account, policy, or activity within Applied Epic Accurately index documents using naming conventions, and activity codes

Confirm all required documentation is saved to Epic as the system of record for audit and compliance purposes

Coordination with Agency/Broker Teams Work closely with Account Managers, Brokers, and Client Service teams to:

Validate document classification

Route misdirected or incomplete items

Resolve discrepancies or missing information

Escalate time-sensitive or incomplete documentation to appropriate stakeholders

Process Improvement & Operational Support Identify opportunities to improve mail handling, scanning, and document workflows

Support transition toward digital-first processes and document ingestion tools

Assist with backlog processing or high-volume periods as needed

What are we looking for?

Qualifications:

Strong attention to detail with the ability to process data accurately

Ability to follow established processes and work effectively in a structured environment

Good problem-solving skills, with the ability to identify issues and escalate when needed

Organized…