Secretary-Inpatient Unit - Sylvester

Secretary

The University of Miami has an exciting opportunity for a Secretary at Sylvester Comprehensive Cancer Center.

• Answers telephone, screens and routes calls to appropriate destination, recording accurate messages when necessary.
• Greets staff and visitors, and announces arrival to appropriate staff.
• Performs administrative tasks such as filing, typing, and copying documents.
• Schedules appointments and ensures the office calendar up-to-date.
• Arranges meetings, to include any required catering needs for the meeting, and handles travel arrangements.
• Provides general information about department operations.
• Compiles information in order to assist department leadership in managing the budget and inventory.
• Orders supplies for the department as needed. Adheres to University and unit-level policies and procedures and safeguards University assets.

• Completes NICE Call Center training.
• Completes Uchart Ambulatory scheduling training.
• Knowledge of the various systems:
  Uchart, UImaging and TEAMS app if applicable
• Adheres to NICE Call Center schedule and assures calls are handled in a timely manner.
• Answers telephone in a professional and diligent manner, returns calls and follows up accordingly
• Manages and schedules the following:
• Clinic/telehealth follow ups, new and existing infusions
• Completes provider requests to schedule an established patient promptly and reply when task is completed.
• Able to convert appointment to TH or in-person visits
• Assists with scheduling NEW patient appointments by referring to UConnect team
• Communicates with Uconnect when requesting to open new schedule slots.
• Documents any scheduling or re-scheduling information in the patient medical record.
• Sends Uchart message to patients when requesting copy of appointment.
• Able to communicate with patients via UChart as per protocol.
• Triages patients' phone calls and routes messages to clinical care providers as deemed appropriate
• Communicates with RNs and providers when needed regarding patient care or concern.
• Manages in-basket requests
• Manages e-faxes and scans them into appropriate patient chart
• Request and obtain prior authorizations for diagnostic testing and labs as indicated.
• Obtains medical records as per MD requests.
• Acts as an intermediary to facilitate services as needed with other departments to coordinate appointments and diagnostic testing appointments
• Maintains data in spreadsheets to keep track of patients' continuum of care
• Takes inventory of office supplies and submits list of necessary items that need to be ordered to the supervisor.
• Practices universal precautions per policy.
• Handles all emergencies adhering to hospital policy in a timely and competent manner always putting patient's safety and well-being first.
• Flexible work schedules will apply and will be based on operations.
• Reports broken equipment and enters work orders for repair.
• Attends staff meetings and in-services
• Covers peers when assigned
• Performs other duties as assigned

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Education:

High school diploma or equivalent

Experience:

Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes:

• Ability to accurately prepare and maintain records, files, reports and correspondence
• Ability to communicate effectively in both oral and written form
• Ability to recognize, analyze and solve a variety of problems
• Ability to process and handle confidential information with discretion
• Proficiency in computer software (i.e. Microsoft Office)

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.