Office Assistant

Mattress Firm is seeking an Office Assistant to support daily operations in our retail location. In this role, you will handle clerical tasks, answer phones, manage basic data entry, and maintain organized records to keep the store running smoothly. You'll assist with scheduling support, inventory paperwork, and store communications while providing friendly customer service and directing guests to sales associates. Working closely with store leadership, you'll help coordinate reports, support onboarding paperwork, and ensure a clean, professional office environment that reflects our customer-first culture.

Responsibilities

• Greet customers and direct them to sales staff or service areas
• Answer phones, respond to basic customer inquiries, and route messages
• Maintain organized files, records, and store documentation
• Support scheduling, data entry, and daily reporting tasks
• Assist with inventory counts, tagging, and stockroom organization
• Process forms, mail, and basic point-of-sale paperwork
• Coordinate with sales and operations teams on store needs
• Help maintain a clean, professional showroom and office area
• Support onboarding paperwork and training logistics as needed
• Follow company policies, security, and confidentiality standards

Required Skills

• Customer service
• Data entry
• Office administration
• Telephone etiquette
• Scheduling support
• Inventory documentation
• Recordkeeping and filing
• Basic Microsoft Office or Google Workspace
• Point-of-sale paperwork handling
• Written and verbal communication