Clinic Business Operations Representative

• Facilitate prompt resolution of problems related to pre and post care arising in daily clinical operations
• Perform general administrative and receptionist functions
• Answer incoming calls and efficiently manage patients
• Acquire necessary patient care information and records
• Assist patients in a courteous, efficient, and professional manner
• Ensure adherence to divisional and departmental service standards
• Manage expectations surrounding pre and post patient care
• Obtain or review patient demographic information, insurance information, and referral numbers
• Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information
• Triage incoming calls, respond to questions, direct calls, and document messages in appropriate software
• Greet visitors and callers, handle inquiries, and direct them to appropriate employees
• Work cooperatively with fellow employees to solve problems and improve practice workflow
• Provide coverage for coworkers as assigned or needed
• Develop and promote effective communication methods with physicians, managers, peers, trainees, and staff
• Maintain confidentiality of all information
• Adhere to University and unit-level policies and procedures and safeguard University assets

• High school diploma or equivalent
• Minimum 3 year of relevant experience
• Ability to maintain confidentiality of all information
• Adherence to University and unit-level policies and procedures
• Safeguarding University assets

Demonstrates strong administrative and communication skills while ensuring adherence to confidentiality and service standards in clinical operations. Capable of efficiently managing patient interactions and maintaining accurate records.

• Patient Care Management
• Confidentiality Maintenance
• Administrative Functions
• Effective Communication
• Problem Resolution

• Patient Record Management
• Data Review
• Triage
• Call Management
• Insurance Information Handling

• Courteous Interaction
• Cooperative Teamwork
• Professionalism

• University Policies
• Service Standards
• Clinical Operations
• Patient Demographics
• Referral Management

• Clinical Software