CLERK OPS

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Requisition No:883922

Agency:
Children and Families

Working Title:

INTERVIEWING CLERK OPS -

Are you an organized, service-minded professional who speaks, reads, and writes in both Spanish and English? Are you ready to use your communication and computer skills to help individuals and families access essential services?

The Florida Department of Children and Families is seeking a full-time Interviewing Clerk OPS to join the Economic Self Sufficiency Program Customer Service Centers in Miami-Dade County.

Interviewing Clerks are often among the first people customers speak with when seeking public assistance. In this role, you will help gather important information, explain eligibility requirements, identify service needs, and provide respectful assistance to customers by telephone and in Service Center lobbies.

This is an opportunity to strengthen your customer service, interviewing, clerical, and computer skills while supporting the Department’s mission of serving Florida’s individuals and families.

This opportunity may be a great fit for someone who:

• Speaks, reads, and writes in both Spanish and English
• Communicates clearly and professionally
• Enjoys helping people and working with the public
• Has strong computer, data-entry, and typing skills
• Pays close attention to detail and accuracy
• Can organize information and manage required records
• Remains courteous, tactful, and effective in a customer-service environment

The selected candidate will:

• Interview applicants by telephone and in person to determine their service and public assistance needs
• Assist customers in Service Center lobbies
• Explain public assistance eligibility requirements to applicants and recipients
• Determine eligibility for expedited food stamp services
• Enter client information accurately into a database
• Maintain necessary files, records, and documentation
• Answer telephone calls and obtain or verify eligibility information
• Use computers, photocopiers, scanners, and other office equipment
• Complete general clerical and administrative duties
• Review information for accuracy and completeness
• Plan and organize work to meet eligibility and timeliness requirements
• Detect and evaluate potential fraudulent situations
• Analyze and interpret written, numerical, and verbal information

• A high school diploma or its equivalent and two years of clerical or public contact experience.
• College education from an accredited institution or vocational/technical training may substitute at the rate of 30 semester hours, 45 quarter hours, or 720 classroom hours for each year of the required experience.
• Bilingual and able to speak, read, and write in the Spanish and English languages.
• Agency:
  Florida Department of Children and Families
• Working title:
  
  Interviewing Clerk OPS
• Program:
  Economic Self Sufficiency
• Pay plan:
  Temporary
• Schedule:
  
  Full-time hours
• Salary: $16.71 per hour
• Position number:
• Requisition number: 883922

Applications will be reviewed to determine whether candidates meet the minimum requirements.

Candidates who meet the minimum requirements will be contacted by email and asked to complete an online computer-skill and typing assessment. A proficient score is required to be considered for an interview.

This is an OPS position paid at $16.71 per hour and scheduled for full-time hours.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center . Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at  Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211

F. S., the State of Florida is an EEO employer.