Service Advisor - Automotive

Crown KIA has an opportunity for an experienced Service Advisor!

The position includes interacting daily with a range of people - customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few.

A friendly and outgoing manner as well as excellent customer service skills is essential to be successful in this position.

If you think you have what it takes, including one to three years of experience in this position, you are encouraged to apply.

Crown Automotive Group is a family-owned dealership group headquartered in St. Petersburg, Florida with additional dealership groupings in Tallahassee, Florida;
Chattanooga and Cleveland, Tennessee; and Dublin, Ohio. We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team.

• Medical, dental and vision insurance
• Paid Time Off (PTO)
• Short and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401(k) with company match
• The stability of an established company
• Opportunity for growth and advancement
• Opportunities to serve your community
• A safe and environmentally conscious work environment

• Meet predetermined service sales objectives
• Meet predetermined customer satisfaction score objectives (CSI)
• Schedule service appointments - obtain customer and vehicle data prior to arrival
• Greet customers in a timely, friendly manner and obtain vehicle information
• Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
• May test drive vehicles
• Recommend additional necessary service
• Provide complete and accurate written cost estimate for labor/parts
• Maximize product knowledge
• Explain completed work to customer
• Implement and maintain quality control process
• Other duties as part of description and as per company/department needs

• Minimum one year of experience as an automotive service advisor
• Basic knowledge of automotive repairs
• Proficient on the computer
• Operate both standard and automatic vehicles
• Provide non-technical explanation of technical repairs to customers
• Identify the prime item the customer wants repaired and analyze the customers' problems and needs
• Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
• Friendly and outgoing manner
• Demonstrated customer service skills
• Strong work ethic and ability to work a predictable and consistent work schedule as determined by management and business needs
  • May regularly involve weekend days.
• Strong attention to detail
• Successful applicants must:
  • Be able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing.
  • Hold a current, valid driver license and have a clean driving record.
  • Be able to verify their eligibility to work in the USA.

EOE/DFWP