Estimator​/Auditor II; Manheim

Key Responsibilities:

Recon Operations Support

• Coordinate vehicles sent for sublet and off‑site repairs, ensuring accurate tracking and consistent communication with vendors

• Act as a liaison between Client Services, recon teams, mechanical shops, and external vendors to ensure seamless day‑to‑day operations

• Monitor vehicle progress through the recon pipeline to support cycle‑time reduction and throughput goals

• Assist in workflow coordination across departments to enhance operational efficiency and minimize delays

• Maintain direct communication with auction and recon departments to ensure proper vehicle movement, prioritization, and timely service completion

• Prepare accurate and detailed reconditioning estimates for mechanical, cosmetic, structural, and other recon services

• Produce estimates for commercial, dealer, rental, retail customers, as well as internal or lot damage repairs

• Ensure estimating aligns with internal standards, client SLAs, and cost control expectations

• Communicate estimates in required formats (electronic systems, email, written documentation) to meet internal and external customer needs

• Collaborate with Procurement/Purchasing to validate correct parts pricing and labor costs within estimates

• Monitor repair approvals, repair status, completion timelines, transportation needs, and customer updates as directed by management

• Audit estimates, completed repairs, and vendor invoices to ensure accuracy, completeness, and policy compliance

• Conduct condition report and imaging audits to reduce risk exposure, goodwill expense, and policy loss

• Examine vehicles to verify repair quality, scope accuracy, prior damage, and compliance with recon standards

• Identify discrepancies related to labor hours, parts usage, pricing, or non‑approved repairs

• Enforce adherence to recon guidelines, safety standards, and client‑specific requirements

• Serve as a primary point of contact for resolving recon‑related issues for assigned accounts

• Provide exceptional customer service by promptly addressing vehicle condition questions or discrepancies

• Build strong working relationships with vendors to support quality, accountability, and performance expectations

• Educate clients on auction and recon processes and recommend recon services that enhance vehicle value

• Support resolution of complex recon challenges through collaboration with internal stakeholders

• Maintain strict adherence to company policies, recon standards, safety guidelines, and client SLAs

• Demonstrate working knowledge of condition report data, vehicle inspections, and identifying prior repairs (paintwork, body repair, frame damage, PDR, etc.)

• Ensure proper documentation and compliance with privacy and PII policies when applicable

• Maintain accurate records within recon, estimating, and inventory management systems

• Use Microsoft Office and internal systems effectively to document estimates, audits, and tracking data

• High School Diploma/GED and 3 years' experience in a related field.

• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field.

• Prior experience with vehicle reconditioning, estimating, auditing, or general automotive repair

• Strong working knowledge of automotive repair methods, labor times, and parts pricing

• Strong attention to detail and analytical judgment

• Ability to manage multiple priorities in a fast‑paced environment

• Effective verbal and written communication skills