Shore Excursions Coordinator

Shore Excursions Coordinator – MSC Cruises – Miami, FL

Hybrid position: 4 days per week in the office, remaining days teleworking as needed.

• Communicate with local tour operators about current programs, scout for new products, and optimize based on demand, operational flow, and market trends.
• Maintain up-to-date tour description files, insurance certificates, contracts, safety audit records, and vendor directories.
• Coordinate shipment of tour operator marketing materials, preserve imagery library with Marketing team.
• Send procedural and deliverable emails to operators and ship staff.
• Review ship reports weekly and follow up with ships and operators for operational and guest satisfaction corrective actions.
• Travel onboard vessels and by flight for product quality control and site inspections.
• Assist in competitive benchmarking and destination research to identify new trends and product opportunities.
• Manage special projects as assigned by the manager.

• Bachelor’s degree in Tourism, Business, Hospitality, or related field (or equivalent experience).
• Minimum 3 years’ experience in a cruise line tours department.
• Strong interest and knowledge of destinations, travel experiences, and guest satisfaction.
• Professional, effective communication skills at all levels.
• Ability to work independently and in a team, manage multiple projects in a fast‑paced environment.
• Excellent written and verbal communication, email etiquette, and phone manner.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint). Experience with product/content management systems is an asset.
• Availability for up to 25% travel per year, onboard the ship and by flight.
• Knowledge of additional languages (German, French, Spanish, Italian) is a plus.

• US passport or US permanent resident status with a valid passport.
• MSC Cruises is an E‑Verify employer.

MSC Cruises USA is an equal‑opportunity employer that complies with all applicable federal, state, and local laws, rules, and regulations. We hire and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability, or any other protected characteristic. Our hiring decisions are based solely on merit, qualifications, and business needs.

Ready to turn your passion into something extraordinary? Apply today to be part of the global MSC Cruises team.