Sr. Manager, Product

Overview

The Sr. Manager, Destinations Product & Experience will lead the strategic oversight and operational execution of tour allocations across Carnival owned and operated destinations. This role includes product development, optimizing brand allocations (inventory), tracking booking curves, optimizing and driving on-island sales, driving cross-brand coordination to maximize guest participation and operational efficiency, and shaping long-term strategies to improve guest experience, revenue, and NPS aligned with ship/ itinerary profiles.

The role will also manage the cost/margin of the on-premise paid guest experiences.

The position reports directly to the Director, Destinations Operations Excellence and will have dotted-line influence over destination operations teams (local Shorex sales teams). The role has authority to guide allocation decisions and product alignment across all brands and marketing & sales strategies and execution for day-of / on-island sales. It will also recommend new products/ experiences, test/pilot new marketing and sales strategies, and train on-island guest experience teams on marketing, sales, and services.

The ideal candidate brings a sharp analytical lens, consumer insight, innovation, competitive perspective in the hospitality industry, ability to engage multiple stakeholders, and a forward-thinking approach to leveraging AI and data insights, while navigating the complex dynamics inherent to this space.

This is a high-impact, high-visibility role requiring strong analytical acumen in marketing & sales, cross-functional collaboration, policy development, and a deep understanding of destination operations, guest experience alignment, cost management, and revenue generation across brands. The role will consolidate the paid guest experience P&L of our destinations, analyze take rates, recommend capacity growth, and prepare business cases to secure investments (ROI).

• Allocation Strategy & Optimization – Lead the development and execution of dynamic tour allocation policies across brands, adjusting based on booking curves and sales velocity. Collaborate with brand teams to gather and analyze ongoing sales data and reallocate inventory in real time, ensuring optimal utilization and guest satisfaction.
• Product differentiation across ports – Define a differentiated strategy across ports reflecting the unique character of each destination, including:
  • Developing a playbook for low-volume/small ship/short voyage versus high-volume/big ship/long voyage strategies
  • Identifying gaps in product mix and proposing new experiences tailored to guest demographics and voyage type while keeping ease of execution
  • Partnering with product development to ensure innovation and differentiation across the portfolio
  • Partnering with brand Shorex teams to drive innovation and build business cases to support investment decisions
• Product Alignment & Cost Analysis – Standardize tour specifications across brands (e.g., duration, inclusions) and analyze cost structures to ensure harmonized pricing. Work with destination teams to maintain consistency and feasibility across offerings.
• Work with port teams on the execution of Shorex offerings (especially for new products).
• On-Island Sales Oversight – Oversee on-island sales operations at owned destinations in partnership with local leads, identifying opportunities to improve conversion rates and guest engagement. Ensure alignment between on-island offerings and pre-booked Shorex products.
• Cross-Brand Alignment – Act as the primary liaison between Global Destinations and brand Shorex teams, managing sensitive negotiations and fostering trust. Use data-driven insights to influence decisions.
• Systems, AI & Analytics Integration – Explore and pilot AI-driven tools to support forecasting, allocation decisions, and trend analysis. Build dashboards that enable smarter, faster decision-making.
• Third-Party Tour Allocation Management – Extend allocation strategy to third-party operators, applying the same booking curve analysis and reallocation logic. Build relationships with external vendors to ensure transparency and operational flexibility.