Customer Success Manager; Miami, FL

Overview

Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company’s core business is the marketing and financing of fuel supply and logistics solutions for the world’s largest airlines, militaries, and corporate operators.

AEG Fuels serves its clients through a network of longstanding relationships with subcontracted parties around the world. Customers are afforded the benefits of negotiated fuel and throughput pricing based on AEG Fuel’s aggregate volume within a network of over 3,000 airports as well as the company’s specialized expertise in delivering products safely and on-time.

AEG Fuels is dedicated to providing comprehensive support and unparalleled 24/7 service around the world. 30 different nationalities are represented on AEG’s team and with offices in Miami, Houston, Toluca, Medellin, Sao Paolo, London, Dubai, Singapore and Shanghai the company combines a global presence with a local touch.

AEG Core Values:

• Excellence & Teamwork
• Respect & Trust
• Always Do What’s Right

We are seeking a Customer Success Manager (CSM) to serve as the primary point of contact for our Tier One commercial customers, ensuring exceptional service delivery, accurate invoicing, and operational excellence. This individual will play a critical role in managing high-profile client relationships, resolving complex service and billing issues, and supporting the company’s continued growth through process clarity and proactive communication.

The ideal candidate is detail-oriented, solution-driven, and thrives in a fast-paced environment where customer experience and operational accuracy intersect.

• Serve as the dedicated single point of contact for assigned Tier One commercial accounts to ensure consistent communication and a seamless customer experience.
• Build and maintain trusted relationships with customer finance (AP) teams and key operational stakeholders, fostering long-term client satisfaction and retention.
• Deliver a white-glove level of service, providing high-touch support and proactive issue resolution for strategic customers.
• Partner with internal teams including operations, sales, tax, and finance to resolve customer issues related to pricing, taxes, contract setup, and service execution.
• Support quoting and setup for charter operations and other front-of-house activities to ensure timely and accurate customer support.
• Manage Tier One and Tier Two customer inquiries, prioritizing urgency and impact while maintaining service excellence.
• Oversee end-to-end invoice management, ensuring accuracy, timely delivery, and clear communication of billing details to customers.
• Coordinate with accounting to resolve billing disputes and corrections, providing documentation and clarification to accelerate payment resolution.
• Monitor and manage ticket requests and invoice matching to ensure efficiency, accuracy, and customer confidence in financial transactions.
• Act as the system and process expert for commercial customer operations, ensuring consistent data integrity and procedural alignment across departments.
• Collaborate with tax and pricing teams to identify and correct global tax or fee discrepancies, especially in complex or emerging markets.
• Continuously assess and improve processes to enhance customer understanding of billing, service delivery, and operational workflows.

• Bachelor’s degree in Business Administration, Finance, Operations, or related field (or equivalent professional experience).
• 5+ years of customer-facing experience, preferably in aviation, logistics, energy, or a high-transaction B2B environment.
• Background in aviation fuel, logistics, or contract-based service industries a huge plus!
• Proven ability to manage complex commercial accounts and high-volume transactional processes.
• Strong understanding of billing, collections, and dispute management workflows.
• Experience collaborating with tax, pricing, and finance teams to resolve cross-functional issues.
• Excellent communication and organizational skills, with the ability to handle multiple priorities in a growing, dynamic business.
• Proficient in CRM and ERP systems, and advanced in Microsoft Excel and reporting tools.
• A proactive mindset with a passion for problem-solving, continuous improvement, and customer advocacy.

• Competitive salary package
• 4 weeks of PTO to start + 6 paid holidays
• 6% match on 401K
• A collaborative and innovative work culture.