Business Operations Manager - Donated Goods

Summary

The Business Operations Manager plays a critical role in supporting the operational effectiveness, strategic initiatives, and performance management of the Donated Goods Retail division. This position serves as a central project and analytics resource for division leadership, driving cross-functional initiatives, managing operational projects, and delivering actionable insights through data analysis and reporting.

Working closely with Directors, Managers, and the Vice President of the division, the Business Operations Manager helps translate strategy into execution, improves operational processes, and supports new business initiatives that advance the organization’s mission and financial sustainability.

• Serve as project manager for assigned Donated Goods Retail initiatives, ensuring projects are scoped, planned, executed, and completed within established timelines.
• Track milestones, risks, and deliverables; proactively identify and resolve issues to keep projects on schedule.
• Prepare project updates, documentation, and post-implementation reviews for leadership.

• Act as a liaison between Donated Goods Retail and internal departments such as Finance, IT, HR, Marketing, Transportation, and Facilities.
• Coordinate workloads, timelines, and dependencies to ensure effective collaboration and timely project completion.

• Develop, maintain, and enhance operational reports and dashboards using Power BI, WESA, Excel, and other business intelligence tools.
• Analyze operational data to identify trends, risks, opportunities, and performance gaps.
• Provide data‑driven insights and recommendations to Directors and Managers to support decision‑making.

• Support the evaluation and execution of new business initiatives in partnership with Donated Goods leadership.
• Identify opportunities to streamline processes, improve efficiency, and standardize best practices across the division.
• Assist with documentation of operational procedures, workflows, and performance standards.

• Manage relationships with assigned vendors, including coordination, issue resolution, and performance monitoring.
• Partner with the Administrative Assistant to ensure divisional administrative, clerical, and reporting responsibilities are completed accurately and on time.

• Prepare presentations, reports, and materials for leadership meetings.
• Clearly communicate project status, analytical findings, and recommendations to diverse audiences.
• Perform other duties and special projects as assigned by the Vice President of the division.