Accounts Receivable Specialist

6 days ago Be among the first 25 applicants

This range is provided by Alvarez Dispute Resolution. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$45,000.00/yr - $55,000.00/yr

Location:

Miami, Florida

Salary: $45,000 – $55,000 per year (commensurate with experience)

Benefits: 401(k) with employer match, Health Insurance

About Us:

Alvarez Dispute Resolution is a premier mediation and arbitration firm dedicated to providing efficient and effective conflict resolution services. Our team of experienced professionals work with clients to resolve disputes in a fair, impartial, and cost-effective manner. We are looking for an experienced and highly organized Accounts Receivable Collections Specialist, with impeccable communication skills to oversee prompt and accurate A/R collections, as per engagement agreement(s) provided to counsel when case is scheduled.

Position Overview and Key Responsibilities:

• Daily monitoring of account receivables to prevent aged invoices from accumulating and possibly resulting in an inability to collect.
• Ensure smooth day-to-day collection activities; to include prompt, professional and courteous email correspondence to clients as per guidelines, as well as issuing prompt responses to client communications, including making or returning calls as needed.
• Daily and accurate maintenance of collection notes, maintaining changes to client contact data, and various special instructions on a client-by-client basis.
• Ensure collection follow-ups are performed promptly, and information is available “real-time” about collection status of client communications.
• Ensure no tasks fall through the cracks by using methodical and organized business practices.
• Issue periodic past due invoice reminders throughout the month, as well as month-end account statements from the accounting system, as per guidelines.
• Identify client collection trends and emerging concerns promptly; to escalate appropriately and ensure management is aware of real and potential collection issues.
• Take direction quickly, from management, to avert an inability to collect.
• Use professional judgement as to how and when to apply various collection modalities with different clients as well as when to escalate or de-escalate.
• Utilize ADR’s documented collection procedures, as well as ensure they are continuously maintained as a live document, with approved changes as evolving circumstances dictate.
• Review and suggest operational efficiency improvements to management when there is an opportunity to do so.
• Maintain a logical and organized system of prior email communications to be able to reference at any time.
• Ability to cross-train with other ADR administration functions to provide staffing coverage as may be needed.
• Adhere to ADR policies and procedures.
• Establish and keep normal working hours that correlate to our clients’ working hours.
• Other duties as assigned.

Key Qualifications:

• Experience conducting collections work in a mediation firm, legal office, or similar professional services environment.
• Experience with professional written communication skills, to include professional formatting, tone, grammar, spelling and punctuation.
• Experience with professional verbal communication skills, to include telephone calls that always reflect a professional and cordial demeanor.
• Demonstrate a customer-first attitude, recognizing the need to balance prompt collections with fostering long-term customer patronage.
• Ability to research and understand collection regulations in each state we do business in.
• Ability to create and foster excellent relationships with our client’s attorneys, paralegals, and payment teams.
• Ability to collaborate with all ADR management, administrative staff and Neutrals to work towards company goals.
• Ability to solve problems and multitask in a demanding environment.
• Ability to work independently while meeting daily goals and being responsive to changing priorities.
• Prior use or knowledge of Quick Books accounting software, or similar systems, to track past due invoices and arrange for electronic payments as may be needed.
• Knowledge of standard payment practices.
• Prior experience with Microsoft Office Suite (email, spreadsheets, word documents, adobe acrobat, share drives) as well as case management software.
• Ability and desire to learn and take on increasing responsibilities.

Mid-Senior level

Full-time

Accounting/Auditing and Finance