Market Manager

This is a full-time, hybrid role based in the Miami metro area. The position includes weekly in-office work and regular time in the field supporting tenants and property partners.

The Market Manager/Market Leadplays a critical role in expanding Housing Connector’s impact and advancing housing stability within their assigned market.

As the market’s day-to-day leader, this roleowns the execution of local strategy, builds deep and productive stakeholder relationships, and partners closely with the Regional Managing Director to scale Housing Connector’s model.

Building on Housing Connector’s proven success, the Market Manager adapts best practices to local context, serves as a trusted resource to the housing ecosystem, and helps define the playbook for deepening partnerships with community organizations, housing providers, and government stakeholders. This role offers significant ownership, visibility, and the opportunity todemonstratehow Housing Connector scales market by market.

The ideal candidate is entrepreneurial, action-oriented, and energized by building programs and relationships from the ground up. They are comfortable navigating ambiguity, balancing multiple priorities, and leading teams while driving measurable outcomes. This is not a sales or quota-carrying role. Success is measured by housing outcomes, partner experience, and overall market performance.

The responsibilities belowrepresentthe core functions of the role and are not intended to be exhaustive.

• Grow Housing Connector’s presencebybothincreasing number of people housed anddemonstratingimproved housing stability outcomes to nonprofit, government, and institutional partners.
• Identify and develop new partnership opportunities across public and private sectors to expand local impact.
• Own the overall health and performance of the market, balancing growth, partner experience, and measurable housing outcomes.
• Hold clear accountability for market-level results and continuously improve local operations to ensure consistent, high-quality delivery of Housing Connector’s model.
• Partner with the Regional Managing Director to design and execute scalable, market-specific strategies that:
• Deepen engagement with community and government partners
• Expand client stability supports
• Increase active unitutilizationacross the partner property portfolio
• Build and manage strategic, long-term relationships with housing providers, community organizations, and key stakeholders.
• Leads the end-to-end community partnership experience, translating strong partner engagement into sustained referral volume and successful placements.

• Deliver an outstanding experience for property,community, and government partners by proactively addressing operational challenges and ensuring timely, effective resolution.
• Serve as a trusted point of contact and relationship owner within the local housing ecosystem.

• Work cross-functionally with Product, Property Growth, and Regional teams to identify, implement, and iterate on tools, processes, and infrastructure that improve efficiency and client outcomes.
• Manage and develop thelocal team,providing coaching,direction, and performance support aligned with market goals.

This role is well suited for individuals who are comfortable making decisions, setting direction, and moving work forward without extensive process orhand-holding.

• Experience leading market-level operations, partnerships, or programs in fast-paced, evolving environments (e.g., startups, tech-enabled services, multi-site organizations, or complex ecosystems).
• Demonstrated ability to execute strategy locally while navigating ambiguity, limited structure, and competing priorities.
• Strong external stakeholder leadership skills, with experience building and sustaining partnerships across diverse organizations and sectors.
• Proven track recordof owning outcomes and driving measurable results, not just coordinating activity.
• Comfort making decisions, prioritizing work, and moving initiatives forward without excessive process or…