Assistant Manager Operations

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do:
  ONE IATA - We collaborate across teams
• TRUSTED - We do the right thing
• INNOVATIVE - We make tomorrow better
• INCLUSIVE - We embrace diverse perspectives
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off

Reporting to the CNS Key Account Manager, the Assistant Manager, Operations, is responsible for the day-to-day management of CNS collections and operational support. This role ensures consistent and effective communication and coordination with both internal teams and external stakeholders to maintain smooth operational performance. The Assistant Manager also supports the CNS Key Account Manager with ongoing projects, process improvements, and the implementation of new initiatives.

• Support the day-to-day management of operational activities related to queries, endorsement changes, and operational implementations including Flexpay, credit card settlement and CASSlink.
• Serve as a primary point of contact for all collections and settlement cases.
• Monitor rejected ACH collections and aging balances.
• Follow up on and clear aging and unidentified balances.
• Provide R&S Department with information to support the HAR (audit item).
• Perform any other tasks assigned by the direct supervisor.

• University degree in a business-related field.
• Strong attention to detail.
• Minimum one year of experience in accounting, accounts payable or accounts receivable.
• Proficiency in Excel and Word.
• Excellent written and verbal communication skills in English and Spanish as this role interacts directly with our members.
• Understanding of transportation industry, specifically air cargo.
• Fluency in Salesforce and Casslink.
• This is not a remote position; the successful candidate will be required to work three days from the office.

Travel Required:

N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!