Collector, Business

We are seeking a detail-oriented and proactive Collector to support delinquent account resolution across multiple aging buckets (1–120+ days), including specialized queues such as First Payment, Defaults, Write-offs, Legal, and Bankruptcy.

This role requires strong communication, organization, and negotiation skills to ensure timely collections while maintaining positive customer relationships.

• Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages
• Perform daily collection activities including phone calls, emails, texts, and formal letters
• Maintain a structured follow-up system to ensure customer commitments are met
• Collaborate with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes
• Prepare weekly forecasts and progress reports by aging bucket
• Analyze aging accounts receivable and monitor for non-payment trends
• Offer and manage payment plans, process payments, and evaluate eligibility for extensions
• Conduct skip tracing and assign field cases for accounts lacking contact information
• Investigate and resolve collection-related disputes in a timely manner
• Prepare and submit cases for litigation to the legal team
• Coordinate with third-party collection agencies and manage feedback loops
• Negotiate settlements and collect missing documentation to resolve outstanding balances

• Minimum 3 years of experience in a collections role managing aging and default accounts

• CIS (Customer Information System)

• Customer-focused mindset with a problem-solving approach
• Ability to maintain professionalism in challenging situations
• Organized, analytical, and results-driven