Sr Site Mgr.MS Site Mgmt

This position will support a Miami law firm. The Client temp will be responsible for handling mail distribution, reception duties & coverage, processing outgoing shipments, conference room set ups, IT & AV Assistance, Courier runs to post office, hospitality support, and other miscellaneous duties within the Facilities department. Strong customer service and multi-tasking. Communication and written skills are a must. Moving tables around for conference room set ups.

• High school or GED is required.
• 5+ years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 5 years Customer facing work experience required.
• Demonstrated high level knowledge and understanding of technology.
• Off 360 proficient user
• Knowledge,
  
  Skills and Abilities
• Strategical facilitator of complex issues
• Ability to present to a large-sized group
• Complex-Problem Solving Skills
• Demonstrates managerial courage
• Expert Customer Service skills
• Expert Technical aptitude
• Expert Written and Verbal Communication skill

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction – prepare, provide and convey diversified information. Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.

Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

• Accountable for daily operations of medium to large team that may include a complex site or/and multiple sites. Ensures contract compliance of contracted services including, but not limited to:
  Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services through SLA results and client feedback.
• Responsible for selecting and assessing talent, recruiting, hiring, onboarding, employee retention, staff training & development, succession planning, and conducts performance management that includes employee counseling.
• Responsible to manage daily operations of a medium-large size site while managing a medium large team of direct reports.
• Prioritizes complex projects while effectively managing multiple and competing priorities.
• Fosters an inclusive and high performing team environment in which SLA objectives are met.
• Expert knowledge of Client's products and offerings. Consistently consults and displays insights into strategic and tactical issues by actively seeking input of counterparts in other business units and businesses.
• Improves quality of operations while consistently applying effective implementation and management of Client Service Excellence tools.
• Responsible for staffing and performance management of assigned site personnel and assigned Field Service Representative staff.
• Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, with active Commitment Action Document.
• Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices.
• Ensures that location is properly staffed by promoting effective use of internal recruiting and selection process to attract and hire talent.
• Motivates employees and recognizes their accomplishments in a timely manner leveraging the Client Recognition programs.
• Identifies and recommends high performers for succession planning. Responsible for employee retention, performance management and employee counseling.
• Identify training and performance planning targets through the development of assigned staff through Individual Development Plan Management, along with succession planning, and mentorship.
• Focus is on business retention, customer service, high performing team, and profitable growth.
• Able to support, lead and manage team through all phases of Change Management.
• Un…