BDC Consultant - Porsche North Miami

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Coming Soon!

Porsche North Miami is opening soon, and we are looking for a BDC Consultant to join our team in mid-March. This is an exciting opportunity to be a part of a brand-new Porsche dealership from day one!

This in-store position plays a vital role in fostering a strong and collaborative relationship between our virtual BDC and the Porsche store, driving alignment and ultimately boosting sales performance.

• Maximizing internet lead and portfolio management TO performance
• Facilitate effective TO distribution to sales advisors
• Follow up with TOs to ensure workflows have been executed
• Reviewing internal notes to ensure each TO is handled promptly and personally
• Keeping daily notes on TO activity to ensure regular follow-up and accurate reporting
• Being fully prepared for daily appointments
• Confirming appointments prior to the scheduled arrival time
• Rescheduling “no-show” appointments when necessary
• Understanding the importance and benefits of the retail business
• Identifying opportunities to build trust and mutual respect

• High school diploma
• Proficient in various desktop tools, including MS Office programs (Outlook, Excel, Word, PowerPoint)
• Strong organizational skills
• 2-4 years of customer service or sales experience
• Experience in the automotive industry preferred
• Experience using CRM tools; automotive CRM experience is a plus
• Familiarity with dealership operations is a plus
• Familiarity with BDC functions is a plus
• Experience reviewing and improving processes to increase efficiency

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better.

That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Regular Full-Time:
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time:
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated…