Warranty Clerk

Join to apply for the Warranty Clerk role at Total Media Solutions.

** General Expectations**

• Devote oneself to ensuring customer satisfaction.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system to encourage follow-through on projects.
• Set personal performance goals aligned with company standards and devise strategies to achieve them.
• Review and analyze actions regularly to improve time and plan utilization.
• Stay informed about business terminology and technological changes in products and services.
• Comply with federal, state, and local regulations governing the business.
• Follow lawful directions, work rules, and participate in performance management.
• Interact positively with colleagues, uphold confidentiality policies, and work flexible hours as needed.

** Job-Specific Expectations**

• Establish a warranty/goodwill policy, develop and adhere to a budget.
• Ensure prompt and proper submission of warranty claims.
• Train dealership staff on warranty procedures.
• Stay current on warranty policies.
• Serve as a liaison between the dealership and manufacturer regarding warranty issues.
• Assist customers in understanding warranty policies and address concerns promptly.
• Manage the warranty claims process from initial contact to resolution, ensuring customer satisfaction.

** Other Requirements**

• Ability to read and comprehend instructions.
• Maintain a professional appearance and excellent communication skills.
• Meet production and quality standards.

** Physical Requirements**

• Primarily indoor work in air-conditioned environments.
• Regular sitting and standing; infrequent walking, bending, kneeling, or climbing stairs.
• Lift 25-50 lbs; occasional overhead reaching, grasping, pushing, and pulling.

** Additional Details**

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industry: Advertising Services

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