Policy Administration Specialist – Group Life & Health Insurance

We are seeking an experienced Policy Administration Specialist to support the daily operations of our Group Life & Health insurance administration platform. This role is responsible for managing group policy lifecycle activities, ensuring accurate enrollment and eligibility processing, and supporting employer group servicing.

The position also plays a key role in collaborating with our software development team to enhance system functionality and participating in system testing and implementation efforts related to group products.

The ideal candidate has a strong understanding of group life and health insurance operations
—including enrollment, eligibility, and billing—and enjoys working at the intersection of insurance business processes and technology
. This role offers significant opportunities for professional growth, including involvement in system projects, process improvements, and future project management responsibilities.

Must be able to work on-site in our Lake Mary, Florida office. This is not a remote position.

• Manage and support group policy administration activities including new group setup, employee enrollments, eligibility updates, plan changes, renewals, terminations, and reinstatements.
• Administer group billing processes, including premium calculations, reconciliations, and adjustments based on eligibility changes.
• Work closely with the company’s software development/programming team to review system enhancements, identify group operational needs, and ensure accurate implementation of business requirements.
• Participate in system testing (UAT) for new features, updates, and regulatory changes within the policy administration platform, especially related to group functionality.
• Document business requirements, operational workflows, and system functionality for group policy processes.
• Assist in identifying process improvements and system efficiencies within group policy administration and enrollment operations.
• Help troubleshoot and resolve operational or system-related issues affecting group policy processing, billing, and eligibility.li>
• Support implementation of new group insurance products, benefit plans, and system features.
• Communicate effectively between business users, employer group stakeholders, and technical teams to ensure successful system enhancements.
• Participate in special projects and system initiatives with opportunities to grow into project coordination and project management roles.

• 3+ years of experience in group life and health insurance policy administration or group insurance operations.
• Strong knowledge of group insurance concepts including enrollment, eligibility, employer group structures, and group billing.
• Experience working with insurance policy administration systems supporting group products.
• Experience collaborating with software development teams or IT departments on system enhancements or testing.
• Strong attention to detail and ability to manage complex group policy and enrollment data accurately.
• Ability to translate business needs into clear operational or system requirements.
• Strong analytical and problem‑solving skills.
• Excellent communication and documentation skills.

• Progress toward or completion of FLMI (Fellow, Life Management Institute) or other industry designations.
• Experience participating in User Acceptance Testing (UAT) for system releases or enhancements.
• Exposure to group insurance system implementations or operational projects.
• Familiarity with EDI processes, enrollment file management, or payroll/benefits integrations.
• Interest in developing project management and operational leadership skills.

• Project management for system initiatives.
• Group insurance operations leadership.
• Product and system implementation oversight.
• Process improvement and operational strategy.

• Company‑paid team member healthcare 100%.
• Company‑paid team members Basic Life Insurance, LTD, and AD&D.
• Option to add a dental plan, vision plan, and ancillary benefits for additional fees.
• Option to enroll in the Health Savings Account plan.
• 401K plan with company discretionary match.
• Accrued vacation and sick time plus:
  • 7 annual national holidays paid time off.
  • 1 annual birthday holiday paid time off.
  • 3 annual floating holidays paid time off.
• Company parties and retreats for team members and a guest.
• Holiday bonus.
• Regular team appreciation lunches.
• Company‑paid continuing education.
• Annual reviews that include discretionary salary increases.
• To learn more, please visit