Specialist, Business, Business Administration

Job Summary

Responsible for creating ongoing rotation schedules for various shipboard positions while considering business area forecasted budgets and staffing levels fleet-wide. Ensures rotation and scheduling process for each ship is administered in a timely and cost‑effective manner. Monitors and evaluates requests that fall outside of established rotations and/or employment contracts and makes fair, consistent and cost‑effective accommodations when possible.

• Prepare crew rotation schedules by assigning newly hired and returning crew members to ship assignments.
• Review and schedule logical assignments based on ship's itineraries, budgeted manning levels, gender for cabin accommodations, nationality / language for guest services.
• Ensure all active crew have been given a return date and ship assignment prior to sign‑off date.
• Proactively plan each schedule to ensure all areas are covered with adequate staff levels.
• Resolve requests from shipboard management, business units and Ship Personnel Administrators regarding crew scheduling requests and/or challenges related to employment contract extensions, changes, vacations, medical leave and specific ship assignments.
• Review budgeted vs. actual manning on an ongoing basis to identify variances in staffing levels against staffing needs.
• Provide justification for shortages/overages and make scheduling adjustments to minimize variances.
• Provide the recruitment team with job requisitions for future openings.
• Assess onboard staffing requirements for specific positions/needs against available candidate pool.
• Update MAPS and/or MXP with crew movement information such as medical sign offs, resignations and terminations.
• Assign crew replacements in MAPS and/or MXP as necessary.
• Ensure personnel records are closed timely, with the correct leave reason.
• Assist with special projects as assigned.
• Perform other job related functions as assigned.

High School Diploma or equivalent is required.

1 year business/administrative experience and working with large international crew movement is required. 2-3 years scheduling experience or previous cruise line experience preferred.

• Basic level proficiency with Microsoft Office Suite, especially Outlook, Word, and Excel to develop correspondence, emails, and reports.
• Knowledge or ability to learn world geography and international visa requirements.
• Knowledge or ability to learn MAPS and MXP systems to navigate and update information.
• Excellent written and verbal communication skills to interact effectively with joining crew, hiring partners, port agents, embassies, consulates, Personnel Managers, Crew Pursers, and onboard/shore side team members.
• Excellent organizational skills to meet multiple deadlines in a fast‑paced environment.
• Detail‑oriented in accurately entering data in MAPS and MXP, developing rotation schedules, and making appropriate changes.
• Knowledge or ability to understand CBAs (Collective Bargaining Agreements), Union Agreements, all employment contracts, and terms and conditions of employment for all crew and officers in area of responsibility.
• Interpersonal skills to work in a team‑based environment; organizational and time‑management skills to work independently.
• Knowledge or ability to learn shipboard structure and terminology.
• Decision‑making skills to evaluate requests fairly, consistently, and cost‑effectively.

Norwegian Cruise Line Holding’s policy is not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, or skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.