Franchise Business Consultant; Health & Wellness - UMF

Position Overview:

• The Franchise Business Consultant will play a critical role in supporting and guiding franchisees to achieve business success.
• This role involves working closely with franchise owners to provide operational support, identify opportunities for improvement, and ensure compliance with company standards.
• The ideal candidate will have experience in franchise operations, particularly within the health and wellness industry, and a passion for helping businesses thrive.

• Franchisee Support:
  Serve as the primary point of contact for assigned franchisees, providing ongoing support, coaching, and guidance to help them achieve their business goals.

• Conduct regular business reviews with franchisees to assess performance, identify areas for improvement, and develop action plans to enhance operational efficiency and profitability.

• Ensure that all franchise locations adhere to brand standards, operational procedures, and customer service guidelines.

• Facilitate training sessions for franchisees and their teams on best practices, new initiatives, and operational processes to drive consistency and excellence across all locations.

• Review financial reports with franchisees, offering insights and recommendations to improve profitability, manage costs, and optimize revenue streams.

• Assist franchisees in implementing local marketing strategies, leveraging corporate resources, and driving customer engagement to increase brand awareness and sales.

• Address and resolve operational challenges faced by franchisees, offering practical solutions and strategies to overcome obstacles.

• Conduct regular site visits to franchise locations, providing hands-on support, observing operations, and offering tailored recommendations for improvement.

• Collaborate with franchisees to identify opportunities for business growth, including expanding service offerings, increasing customer retention, and enhancing the overall customer experience.

• Provide regular reports to the Director of Franchise Operations on the status of franchise locations, including performance metrics, compliance issues, and progress on action plans.

• Build strong, positive relationships with franchisees, fostering a culture of trust, collaboration, and mutual success.

• Bachelor’s degree in Business Administration, Management, or a related field; advanced degree preferred.
• Minimum of 5 years of experience in franchise operations, business consulting, or a similar role, preferably within the health and wellness industry.
• Strong understanding of franchise business models, including operations, marketing, and financial management.
• Excellent communication, coaching, and relationship-building skills.
• Ability to analyze financial reports and operational data to provide actionable insights.
• Strong problem-solving skills with a proactive and solution-oriented mindset.
• Ability to travel regularly to visit franchise locations and provide on-site support.
• Proficiency in using business management software and CRM systems.
• Passion for the health and wellness industry and a commitment to supporting franchisees in delivering exceptional customer experiences.