Front Desk, Business

Grove at Grand Bay
2669 S Bayshore Dr
Miami, FL 33133, USA

The Front Desk provides a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents, the Front desk supervisor must have experience in the hospitality industry, demonstrate organizational skills, excellent interpersonal skills and strong communication. Oversees the daily operation of the Front of House operations to include the Front Desk, loading dock, package room and Roving Safety Agents.

As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions;

and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Acquire and maintain current knowledge of client’s community documents, policies, and procedures.
• Ensure life safety systems are operational and functioning, and take corrective action to insure the safety of the building, its residents, their guests and all staff.
• Ensure resident guest and intrusion deterrent policies are effectively followed.
• Provide leadership and direction to effectively manage relationships with the other business groups of the building to ensure the highest level of resident service and achievement of company and property goals and objectives.
• Assist with budgeting and long‑term planning.
• Schedule staff to cover the needs of the building while avoiding unnecessary overtime.
• Approve all departmental schedules.
• Manage resident relationships to ensure resident retention and a high level of customer service, including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections.
• Supervise and oversee projects performed by shift supervisors.
• Set and adhere to the highest standards of performance and instill them in the staff by personal follow‑up to ensure that the service is being delivered.
• Respond to phone calls and correspondence in a timely, professional manner.
• Encourage staff to behave in a professional manner and comply with company’s safety standards.
• Ensure that all documents are updated and uploaded into the management support systems accurately and remain up‑to‑date.
• Ensure violations and work orders are processed regularly as required.
• Perform regular rounds of the property to insure the established safety procedures and rules are being followed by staff, residents, their guests and vendors (contractors).
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

The position is mostly indoor and requires standing and sitting throughout the day. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

• High School Diploma.
• Preferred: AA or BA degree in Hospitality, Property Management, or Related field.
• Minimum of one (1) year related Front Desk Supervisor experience and/or hospitality training or 3+ years of experience in a Front Desk Agent role with capability and readiness to supervise a team.
• Strong managerial background with ability to supervise a team.
• Proficient working knowledge of Microsoft Office Applications.
• Bi‑lingual;
  Spanish and English may be required at some properties.

Employee reports directly to the Property Manager.

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity

Employer:

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