Client Success Manager

Client Success Manager

Full Time Miami, FL, US

24 days ago Requisition

Salary Range: $75,000.00 To $78,000.00 Annually

• Receive closed orders from the Sales team and transition them into the fulfillment pipeline with accuracy and a full understanding of scope.
• Maintain and update all order details in the CRM and order management systems throughout the order lifecycle — from booking through delivery, strike, and close‑out.
• Collect all logistical details directly from clients: delivery windows, flip times, pickup times, floor plans, and on‑site contacts.
• Send final counts to clients three business days prior to the client’s deadline; follow up with floor plan and load‑in confirmations in the days leading up to delivery.
• Manage order components across transfers, shipments, and deliveries — making determinations on transfer timelines and retention thresholds as needed.
• Process payments and support general accounting administration related to order and job processing.
• Troubleshoot delivery exceptions, product discrepancies, and last‑minute changes with a calm, solutions‑first approach.

• Own the daily scheduling of all drivers and routes, including deliveries, drop‑offs, sample orders, strikes, and load‑outs for your market.
• Collaborate with Operations on a routine basis to align on delivery and installation requirements, route logic, and timing.
• Translate event floor plans into clear driver dossiers with notes, site‑specific details, and timing benchmarks.
• Serve as the real‑time bridge between clients and drivers — communicating ETAs, flagging on‑site issues, and keeping all parties informed.
• Serve as the primary point of contact for clients once an order is placed — building trust, anticipating needs, and resolving concerns proactively.
• Communicate proactively and clearly via email and phone; convey detailed logistical information succinctly and professionally.
• Attend walk‑through meetings with planners and vendors as needed to align on delivery, installation, and strike details.
• Provide on‑site supervision during complex installations when required to ensure a seamless client experience.

• Manage the local showroom as it relates to product refresh: coordinating inbound goods, returning retired products, and seasonal merchandising.
• Monitor dynamic inventory elements for accuracy, flagging discrepancies to Operations promptly.
• Assist with managing inter‑market transfers between Miami and Chicago, verifying quantity counts and newly confirmed orders on a weekly basis.

• Bachelor’s degree from a four‑year college or university preferred.
• Minimum 2 years of experience in the event, hospitality, or luxury services industry in a role involving client‑facing coordination, sales support, operations, or logistics.
• Prior experience with CRM systems and order management platforms required; ability to learn new systems quickly is expected.
• Bilingual in English and Spanish is a plus.
• Exceptional organizational skills with a demonstrated ability to manage multiple orders and priorities simultaneously without dropping the ball.
• Outstanding written and verbal communication skills — you write clearly, respond promptly, and represent the Nuage brand in every client touchpoint.
• Strong working knowledge of G Suite (Gmail, Drive, Meet) and Microsoft Office, particularly Excel.
• Familiarity with event floor plans, installation schedules, and Run of Show documents.
• Ability to calculate figures such as discounts, percentages, and order quantities.
• Calm under pressure, adaptable, and solutions‑oriented when things change last‑minute — and they will.
• Self‑motivated and able to work independently while remaining deeply collaborative with Sales and Operations teammates.
• Positive, professional energy that reflects the luxury standard our clients expect.

• Regularly required to sit, stand, and move throughout an office and warehouse environment during the workday.
• Occasionally required to lift, carry, or move items weighing up to 30 lbs unassisted.
• Ability to attend on‑site events, which may involve walking on uneven surfaces and standing for…