Vice President, Customer

Department: Transportation

Reports to: EVP, Logistics and Customer Growth

Location: Remote

FLSA Status: Exempt

The Vice President, Customer Growth and Experience is a strategic leadership role at One Rail, responsible for driving revenue growth, executive relationships, and transformative customer experiences. This role is a key driver of One Rail’s strategic expansion, combining insight into customer operations, analytics, and technology to deliver measurable business impact. The ideal leader is a visionary, capable of influencing C-level stakeholders, shaping customer strategy, and expanding adoption of One Rail’s platform and services.

• Customer Growth & Revenue Expansion
• Strategic Adoption & Service Expansion
• Customer Experience & Differentiation
• Cross-Functional Leadership

Personal Attributes

• Executive Relationship Management & Strategic Partnership
• Build and maintain trusted, long-term relationships with C-level and senior executives across customer organizations.
• Act as a strategic advisor, guiding customers through their business transformation and leveraging One Rail solutions to deliver competitive advantage.
• Identify opportunities to influence customer strategy, positioning One Rail as a partner in growth, operational excellence, and innovation.
• Own customer growth strategies, including renewals, upsell, cross-sell, and expansion into new business areas.
• Drive measurable revenue growth by aligning One Rail solutions to customer objectives and business priorities.
• Leverage analytics and insights to quantify value delivered, including revenue, margin, operational savings, and improved customer satisfaction.
• Lead Quarterly Business Reviews (QBRs) and other executive forums to align on strategy, outcomes, and expansion opportunities.
• Champion adoption and deep integration of One Rail’s platform and services across all customer business units.
• Identify and execute opportunities for service innovation, leveraging the customer network to enhance engagement and generate new revenue streams.
• Serve as the voice of the customer internally to drive product and service enhancements aligned with market needs.
• Define and oversee strategies that enhance the end-to-end customer experience, positioning One Rail as a key differentiator in the marketplace.
• Utilize data and AI insights to optimize order fulfillment, last mile delivery, and customer satisfaction for end-users (“customer’s customer”).
• Guide customers in designing programs that deliver competitive advantage and measurable business outcomes.
• Collaborate closely with sales, marketing, product, and operations teams to align on growth initiatives and customer strategy.
• Integrate customer feedback into ongoing solution development, ensuring One Rail’s offerings continue to drive business impact.
• Lead upward internally by influencing executive stakeholders, aligning cross-functional priorities, and advocating for customer-centric strategies that drive growth and long-term value.
• Proven leadership in customer success, strategic partnerships, or business development with a focus on growth, revenue, and executive engagement.
• Experience with network-effect businesses or platforms that scale through services, partnerships, or flywheel-driven growth.
• Exceptional ability to build trusted relationships with C-level executives and act as a strategic thought partner.
• Demonstrated track record of developing and executing strategies that drive measurable growth in complex B2B enterprise environments.
• Strong analytical and strategic problem-solving skills, with the ability to leverage data to inform business decisions.
• Excellent communication, negotiation, and interpersonal skills, capable of influencing across multiple organizational levels.
• Strategic and visionary thinker with a strong growth mindset.
• High emotional intelligence and executive presence to navigate complex customer and internal environments.
• Passionate about leveraging technology and innovation to drive business outcomes in logistics and fulfillment.

Reporting Line: Reports to the EVP, Logistics and Customer Growth.

Compensation Band 12:
Min:…