Experienced Customer Support Specialist

Job Title and Location

Experienced Customer Support Specialist – Miami, Florida Campus (Boeing Global Services – Training Solutions)

• Respond to visitor/customer queries and needs
• Ensure TSA verification and requirements are met
• Ensure all audit requirements are complied with
• Verify training rosters
• Handle urgent schedule/training adjustments
• Lead VIP & regulatory authority visits to the campus from around the world
• Set up classrooms and review schedules
• Send schedules to customers and upload student information
• Review and use secure documentation handling processes, relating to fingerprinting and highly sensitive personal information
• Identify areas requiring improvement

• Bachelor’s degree
• 3+ years of experience in customer support services and document compliance related fields
• 3+ years of experience working in a multi‑functional team environment
• Experience in data analysis
• Proficiency with the Microsoft Office tool suite (Excel, Word, PowerPoint)

• SEVP experience
• Regulatory experience
• Experience working in a fast‑paced, deadline‑driven environment
• Experience implementing process or strategy improvements and an applied understanding of Lean practices
• Experience in a role requiring strategic planning
• Interpersonal skills, teamwork, and customer focus

Second Shift (10:00 AM – 8:00 PM), Wednesday – Saturday.

This position requires a “U.S. Person” as defined by 22 C.F.R. §120.62 (U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee).

Successful candidates must satisfy the Company’s Conflict of Interest (COI) assessment process.

Boeing maintains a drug‑free workplace. Post‑offer applicants and employees may be subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met.

Boeing offers competitive base pay, variable compensation, health and insurance benefits, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, paid and unpaid leave. Pay ranges from $61,000.00 to $91,350.00 based on experience and qualifications.

Applications accepted until June 11, 2026.

Bachelor's Degree or Equivalent Required.

Relocation assistance is not provided.

Employer will not sponsor employment visas.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.