Direct Mail & Postal Operations Manager

The Direct Mail & Postal Operations Manager is responsible for managing the entire data-to-mail process
, from receiving customer data to final mail delivery.

The role ensures:

• Data accuracy
• USPS compliance
• Cost‑effective postage strategies

• Review and validate customer data files
• Coordinate data processing (formatting, cleansing, deduplication)
• Ensure data is ready for production

• Ensure all campaigns meet USPS regulations
• Manage mail classification, presorting, and documentation
• Stay updated on USPS rules and changes

• Determine the most cost-effective mailing strategies
• Use methods like presort, commingling, and drop‑shipping
• Identify ways to reduce postage costs

• Prepare and submit postage statements
• Ensure billing accuracy
• Coordinate approvals with USPS

• Work with shipping and postal vendors
• Optimize delivery routes (SCF, NDC entry points)
• Manage third‑party logistics relationships

• Work with internal teams (production, client services, data)
• Align project timelines and expectations
• Communicate issues or improvements proactively

• Track costs and performance metrics
• Improve workflows and efficiency
• Develop best practices for operations

Required:

• 2–4 years in direct mail, mailing operations, or postal optimization
• Strong knowledge of USPS rules and mailing processes
• Experience with:
• Presort
• NCOA / CASS
• Mail.dat / Mail.
  
  XML
• Strong analytical and organizational skills

• Detail‑oriented and accurate
• Strong cost‑saving mindset (postage optimization)
• Proactive and problem‑solving
• Comfortable managing multiple workflows
• Process‑driven and efficiency‑focused

• Salary: $55K – $70K
• Signing bonus after 6 months
• Medical, dental, and vision insurance
• 401K (after 1 year)
• Paid time off
• Growth opportunities