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Product Specialist

Senior Analyst, Development

Job in Miami, Miami-Dade County, Florida, 33222, USA
Listing for: Royal Caribbean International
Full Time position
Listed on 2026-06-17
Job specializations:
  • Business
    Product Specialist
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Senior Analyst, Experience Development

Position Summary

The Senior Analyst, Experience Development reports to the Manager, Experience Development in Celebrity Cruises' Product Development team based in Miami. The Sr. Analyst supports the execution of guest experience initiatives, shaping the future of Celebrity Cruises by transforming product vision into high-quality, guest-centric journeys. They help create a seamless, thoughtful, and intuitive guest journey while supporting cross-functional work streams to execute every sensory touchpoint flawlessly, ensuring products are operationally, technically, and financially feasible.

Essential Duties and Responsibilities
  • Core Responsibility: Assist in turning approved concept strategies and business cases and own them through launch—breaking them into detailed, actionable plans and driving cross‑functional execution to achieve the north star vision as fully as possible.
  • Product Definition: Support the creation of guest experience briefs and playbooks—detailed presentations that outline the guest journey and key components—ensuring clarity and alignment across teams. Creative thinking, strong storytelling, attention to detail, and a data‑driven approach are essential.
  • Product Definition: Serve as a point of contact to update leadership and partners on project status, clarifying requirements and ensuring everyone is aligned on the vision and progress.
  • Product Definition: Partner with cross‑functional teams to define the requirements needed to deliver the ambition and ensure every need to support the experience is being accounted for throughout the development execution.
  • Product Definition: Work with our partners to assess the operational, technical and financial feasibility of the product, identify solutions to address any feasibility challenges, and drive the forums and material creation to gain alignment on the way forward—balancing experience, operations and business needs.
  • Product Definition: Identify opportunities throughout the development process to further the products being created.
  • Product Definition: Lead the documentation, review and approvals of briefs and any support material throughout the development process.
  • Product Delivery: Understand and deliver to the project management framework such as communicating changes and updates or priority shifts to cross‑functional teams while keeping direct management up to speed on progress with regular proactive checkpoints.
  • Product Delivery: Work closely with operations and design teams on run‑of‑show events to showcase programming and ensure the guest experience will be delivered in line with the product vision.
  • Product Delivery: Collaborate with Marketing, Public Relations, and Revenue Management to ensure the latest information is accurately depicted in the brand's communication and systems.
  • Product Delivery: Establish startup plans and training materials to ensure each concept/experience is flawlessly executed.
  • Product Delivery: Tracks and monitors startup plans by developing training materials, SOPs or playbooks to ensure each concept/experience is flawlessly executed onboard our ships.
  • Product Standards: Ensure onboard and onshore product delivery is consistent with the vision and playbooks of new products.
  • Product Standards: Drive audit and post‑delivery success monitoring of new products and experiences.
  • Product Standards: Lead the efforts to ensure the product standards, practices, and experience design guidelines of the product are consistent across the brand.
  • Product Standards
    :
    Defines success criteria for products and experiences and coordinates post‑delivery audit of the product through metrics and KPI. Willing to travel up to 20% of time onboard ships or shipyard.
  • Operational Excellence
    :
    Support the process and governance for guest‑facing product changes in line with the Operational Excellence standard assigned to Product Development.
    • Qualifications, Knowledge and Skills
    • Minimum 2 to 3 years in a product, design, marketing, or other similar role
    • Bachelor's degree required, Master's degree a plus
    • Experience working with Architects/Designers/Creative & Innovation Consultants a plus
    • Experience in the travel industry a plus
    • Proven track record of…
    Position Requirements
    10+ Years work experience
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