AVP, Product Development & Operational Excellence

The Associate Vice President of Product Development and Operational Excellence will play a critical role in delivering on the brand’s strategic direction and execution of our shipboard and destination product initiatives. This position involves leading a cross-functional team to drive innovation, enhance product offerings, and align development efforts with market needs and business goals.

This leader possesses a strong background in product management, extensive experience in product lifecycle management, and a deep understanding of industry trends. Experience or knowledge of operational requirements and success metrics are. This leadership role requires a blend of strategic vision and hands-on execution, ensuring that our products not only meet market expectations but also deliver outstanding customer satisfaction.

• Strategic Vision: Develop and implement a holistic product experience strategy that aligns with the company’s mission and enhances guest satisfaction throughout their journey. Scope involves first in class cruise ships, cruise modernization, private destinations and non-private destinations.
• Innovation: Staying abreast of industry trends, emerging technologies, and best practices in product experience to drive innovation within the organization.
• Senior Leadership Alignment: Collaborate with executive leadership to define product strategy and roadmap, ensuring alignment with overall business objectives. Owning the process of which alignment is gained.
• Product Lifecycle: Oversee the product development lifecycle, from final concept brief through launch and post-launch evaluation.
• Guest-Centric Design: Advocate for a guest-centered design approach, leveraging customer insights, market research, and feedback to shape product offerings and experiences.
• User Advocacy: Champion a user-centered design approach throughout the product lifecycle, utilizing research and insights to inform product decisions.
• Market Analysis: Conduct competitive analysis and stay informed about industry trends to identify opportunities for innovation and differentiation in our cruise offerings.
• Implementation of the product:
  Liaison with Hotel Operations and Operational Stakeholders to gain buy in and co-develop the guest experience brief and standard operation procedures.
• Cross-Functional Collaboration: Partner with various departments to identify best practices and share resources that promote high performance across the organization. Collaborate closely with marketing, operations, guest services, and onboard teams to ensure seamless integration of product offerings and consistent messaging.
• Change Management: Lead initiatives to drive organizational change, ensuring teams are supported and equipped to adapt to new processes and expectations.
• Build & Design: Work closely with engineering, design, and marketing teams to ensure seamless execution of product initiatives.
• Feasibility Analysis: Assessing the technical, financial, and market viability of the product concept to ensure it is feasible to produce and sell.
• Design and Development: Creating prototypes or models, followed by iterations based on feedback. This phase often involves collaboration between designers, engineers, and stakeholders.
• Testing: Conducting market testing or user testing to gather feedback and validate the product's functionality, usability, and appeal.
• Launch: Introducing the product to the market and customer through development of detailed guest experience briefs and standard operating procedures.
• Post-Launch Evaluation: Analyzing performance, customer feedback, and sales data to identify areas for improvement or future enhancements.
• Product
  
  Roadmap:
  
  Work with the product and brand management team to prioritize features and enhancements that will elevate the guest experience and meet business objectives.
• Roadmap Prioritization: Work with all internal and external stakeholders to prioritize features and enhancements that optimize user experience and drive business results.
• Brand Representation: Ensure that all product experiences reflect the brand’s values and promise, enhancing our reputation as a leader in the cruise industry.
• S…