Lead, Supplier Relationship Management

Position Summary / Job Purpose

We are seeking a high-impact SRM Lead to support the rollout and execution of our Supplier Relationship Management (SRM) program across key strategic suppliers.

This role will partner with senior stakeholders and executive leadership to drive supplier performance, value creation, and strategic collaboration across a multi-billion-dollar supply base.

• Manage relationships with top-tier strategic suppliers (e.g., global technology partners with $10M+ spend).
• Serve as a primary point of contact between suppliers and internal stakeholders.
• Build and maintain strong, trust-based supplier partnerships.

• Lead Quarterly Business Reviews (QBRs).
• Develop executive-ready materials and insights.
• Align internal stakeholders ahead of meetings.
• Track outcomes and follow-ups.
• Ensure adherence to SRM governance frameworks and cadence.

• Identify and drive value creation opportunities, including cost savings and cost avoidance.
• Implement and manage supplier performance scorecards.
• Process improvements.

Monitor and address supplier risks and performance gaps.

Partner with Procurement, IT, Finance, Legal, and Operations to drive alignment and support executive-level decision-making.

• Support expansion of SRM across additional categories.
• Contribute to continuous improvement of SRM frameworks, tools, and templates.
• Help scale the program into a best-in-class capability.

Bachelor’s degree in Business Administration, Supply Chain Management, Finance, Engineering, or a related field required. Master’s degree (MBA or equivalent) preferred. Relevant certifications such as CPSM, CSCP, or PMP are a plus.

• 5–7+ years in Procurement / Strategic Sourcing.
• Consulting or Program Management in complex environments.
• Experience managing large, strategic vendor relationships ($5M+ spend).

• Experience in ERP environments (Oracle, Supplier Portal, Apex, etc.).
• Familiarity with supplier segmentation models (e.g., Kraljic).
• Experience with QBRs and supplier governance frameworks.

• Ability to effectively present information and communicate with all levels of management.
• Excellent interpersonal skills.
• Experience working in cross-functional, matrixed organizations.
• Ability to manage time effectively and efficiently.
• Problem-solving skills for complex variables where standardization is limited.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work in a fast-paced environment with multiple projects and priorities.
• Advanced knowledge of Microsoft Office, specifically Excel.
• Ability to write reports, business correspondence, and procedure manuals/SOPs.
• Ability to present information and respond to questions from suppliers and staff at all levels.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.