Lead, Sales Learning and Development

Position Summary

• Drive project management and delivery of assigned training programs and initiatives, ensuring all deliverables are completed on time, within scope, and to a high standard
• Own, manage, and maintain program calendars, timelines, and key milestones to ensure consistent execution and alignment across the team
• Facilitate training sessions, webinars, or presentations as needed, representing the brand with professionalism and confidence
• Support scalability of training delivery by stepping in to lead sessions when required
• Support identification of training needs by analyzing performance data, field feedback, and business priorities to inform program development and enhancements
• Partner with the Manager to support the development and refinement of training strategies, contributing input on program structure, content direction, and delivery approach
• Contribute to the development of training outlines and learning approaches, translating strategic direction into actionable programs
• Anticipate evolving business and training needs and recommend enhancements to align with organizational priorities
• Own the ongoing optimization of training programs by evaluating performance, identifying improvement opportunities, and implementing enhancements
• Analyze program performance data and provide actionable insights to improve effectiveness and engagement
• Evaluate program outcomes, document key learnings, and share recommendations for continuous improvement
• Ensure insights from programs are captured and applied to refine future training approaches

• Support execution of larger strategic initiatives such as Celebrity Learning Seminars at Sea, CCGSC (Annual Sales Conference), and other industry events
• Manage training-related events and logistics, including timelines, stakeholder coordination, supply ordering, and inventory management
• Ensure seamless execution of onboard and in-person programs
• Provide day-to-day operational coordination by tracking deliverables, monitoring deadlines, and ensuring follow-through
• Support distribution and coordination of work across the team, ensuring balanced workloads and alignment with priorities
• Ensure completion of required forms, reporting, and documentation consistently and accurately

• Partner closely with the Manager to draft and coordinate communications, ensuring clarity and consistency
• Collaborate with Trade Marketing, Sales Communications, Creative teams, and external vendors to develop and execute materials and content
• Coordinate the development of training materials, ensuring alignment with brand standards

• Track and report on key performance metrics, including attendance, completion rates, engagement, and survey results
• Maintain accurate reporting using tools such as Excel and Power BI
• Ensure timely data capture and reporting to support decision-making

• Execute training programs within established budget guidelines
• Track expenses and ensure efficient use of allocated resources
• Leverage Microsoft Copilot and other AI tools to support content development, streamline workflows, and improve efficiency

• Bachelor’s degree required; focus on Training, Organizational Development, or related field preferred
• Minimum of 5 years of experience in Sales, Training, Learning & Development, or a related field
• Experience in project management, program execution, and training delivery
• Travel industry experience preferred
• Approximately 25% travel required

• Strong organizational and project management skills with the ability to manage multiple priorities
• Ability to think critically and contribute ideas to improving training programs based on data, feedback, and business needs
• Strong interpersonal and relationship-building skills with the ability to collaborate, influence, and drive alignment across teams
• Advanced PowerPoint and Excel skills, including the ability to build polished presentations and manage data effectively
• Experience with Power BI or similar reporting tools and strong comfort working with data
• Familiarity with Learning Management Systems (LMS) and digital learning tools, including Rise 360
• Experience using Canva or similar tools to support the creation of visually engaging training materials
• Experience working with webinar and virtual training platforms (e.g., Webex, Teams, or similar tools)
• Experience using Microsoft Copilot or similar AI tools to improve efficiency, automate processes, and support content development
• Strong communication and coordination skills with the ability to work effectively across teams and stakeholders
• Confidence facilitating training sessions and presenting to both internal and external audiences
• Strong attention to detail, accountability, and follow-through

This position works onsite at Celebrity Cruises, part of Royal Caribbean’s Group Headquarters in Miami, FL in an air-conditioning office environment and follows company-set work…