Manager, Marine Operation Training

The Manager, Marine Operations Training serves as the business partner and single point of contact for Marine Operations training, including nautical, technical, safety, environmental and HESS related training. The role supports Marine Operations training in alignment with the Corporate Training Framework, including training request review, implementation support, evaluation, version control and periodic review. The incumbent partners with Marine Operations leadership, operational SMEs, working groups, training governance groups, Corporate, Training Operations and other stakeholders to support consistent training delivery, accurate records, compliance, audit readiness and continuous improvement.

The role also supports cross-brand collaboration, documentation of training decisions and risks, and follow-up actions through the appropriate governance channels.

Essential Functions:

Program Management and Training Governance

* Liaises with and supports all Marine Operations training activities, including ongoing skill development, professional development programs and training requests. Supports Marine Operations training through the appropriate corporate or brand training governance process, including analysis, design, development, implementation, evaluation and periodic review. Collaborates with leaders on communication strategies for implementing training programs. Liaises with Corporate, sister brands, training governance groups and other stakeholders to support alignment of programs tners with Crew Operations to support compliance of CSMART programs.

Ensures training delivered to shoreside facilities and/or programs is scheduled within the prescribed timeframe and that attendance requirements are fulfilled. Monitors training activities to support effectiveness, cost control and a positive learner experience. Coordinating training rationalization work with Corporate to ensure accuracy, consistency and operational relevance.

* Partners with L&D to design and implement training content in GLADIS or equivalent platforms, ensuring materials are validated, uploaded and maintained in compliance with governance standards and operational requirements.

Training Delivery, Content Maintenance and Provider Support

* Partners with shipboard leaders, training leads and operational SMEs to support uniform and effective training delivery and implementation. Helps confirm that training content is current, technically accurate and aligned with approved operational standards. Supports ongoing maintenance of Marine Operations training by helping track review dates, version control, updates, revalidation needs and retirement of outdated training materials. Ensures training runs smoothly and that SMEs and participants are supported.

Sets up training systems and feedback loops to track delivery. Facilitates training and presentations to appropriate audiences, when needed. Manages relationships with training vendors and providers and supports vendor approval workflows.

Monitoring, Reporting and Records Management

* Maintains appropriate and accurate training records and ensures audit requirements are met. Supports implementation and operational use of approved systems and recordkeeping processes provided & governed by Training Governance (L&D). Ensures Marine Operations training records are maintained in the appropriate approved system and supports accurate tracking for compliance, audit and reporting purposes. Reports training compliance to Corporate and CCL through training governance mechanisms, per established guidelines.

Tracks and reports training performance using approved reporting standards, including total completions, compliance rates, training load and training quality. Reviews findings, feedback, completion data and quality indicators to identify improvement opportunities and support stronger training outcomes.

Project Management, Risk Documentation and Change Support

* Manages training projects by partnering with leaders, vendors, subject matter experts and governance stakeholders. Supports Corporate-led projects within Marine Operations at the brand level. Uses project management tools to keep multiple projects and resources on track and communicates progress, expectations or challenges with stakeholders appropriately. Helps document training decisions, changes, risks and follow-up actions when requirements change or when training needs to be escalated through the appropriate governance process.

Collaborates with stakeholders in developing and executing effective change management strategies for project rollouts.

Consultation, Cross-Brand Alignment and Continuous Improvement

* Serves as the single point of contact for Marine Operations training needs. Provides internal stakeholders with guidance on training processes, requirements and improvement opportunities. Evaluates training needs with SMEs, Shipboard Leaders, Marine Professional Development Team and other Shoreside Leaders to help identify training gaps, duplicate or…