Director, CTB Process Excellence

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Miami, FL, US

10 days ago Requisition

Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company’s core business is the marketing and financing of fuel supply and logistics solutions for the world’s largest airlines, militaries, and corporate operators.

AEG Fuels serves its clients through a network of longstanding relationships with subcontracted parties around the world. Customers are afforded the benefits of negotiated fuel and throughput pricing based on AEG Fuel’s aggregate volume within a network of over 3,000 airports as well as the company’s specialized expertise in delivering products safely and on-time.

AEG Fuels is dedicated to providing comprehensive support and unparalleled 24/7 service around the world. 30 different nationalities are represented on AEG’s team and with offices in Miami, Houston, Toluca, Medellin, Sao Paolo, London, Dubai, Singapore and Shanghai the company combines a global presence with a local touch.

• Excellence & Teamwork
• Respect & Trust
• Always Do What’s Right

Reporting to the Vice President of Financial and Commercial Operations, the Director of Business Transformation, Contract-to-Billing (CTB) will lead the optimization, standardization, and continuous improvement of the company's end-to-end contract-to-billing processes. This role is responsible for driving operational excellence across billing, pricing, contract administration, and related financial workflows while ensuring processes are scalable, efficient, and aligned with business objectives.

The Director will serve as a key business leader partnering across Finance, Commercial, Operations, Technology, and Customer Service functions to improve process effectiveness, strengthen controls, enhance reporting capabilities, and support organizational growth.

The ideal candidate brings deep experience in contract-to-cash, billing operations, process improvement, and business transformation within complex, transaction-intensive environments. Experience working within SAP-enabled organizations is highly desirable, including participation in ERP enhancements, implementations, or optimization initiatives, but the primary focus of this role is business process ownership and operational leadership rather than technical system administration.

• Lead the continuous improvement of end-to-end Contract-to-Billing processes, identifying opportunities to streamline workflows, eliminate inefficiencies, and strengthen operational controls.
• Partner with stakeholders across Commercial, Operations, Finance, and Technology to design and implement scalable business processes that support growth and improve customer experience.
• Establish and maintain process governance, including documentation, standard operating procedures, policies, and performance metrics.
• Drive process standardization across business units, entities, and geographies where appropriate.
• Analyze operational performance and identify opportunities to improve billing accuracy, cycle times, cash flow, and overall process effectiveness.
• Lead cross‑functional initiatives focused on automation, workflow optimization, and operational excellence.

• Serve as the primary business owner for Contract-to-Billing related processes supported by SAP and other enterprise applications.
• Partner with Technology and implementation teams to define, prioritize, and validate business requirements for system enhancements and process improvements.
• Ensure business processes are effectively supported by system capabilities while maintaining appropriate controls and scalability.
• Participate in ERP transformation, enhancement, and optimization initiatives as a business leader and subject matter expert.
• Support user adoption, testing, training, and change management activities associated with system and process…