Director, CTB Process Excellence

Director of Business Transformation, Contract-to-Billing (CTB)

Reporting to the Vice President of Financial and Commercial Operations, the Director of Business Transformation, Contract-to-Billing (CTB) will oversee two primary areas: (1) end-to-end CTB process improvements and (2) business product ownership of relevant SAP modules and related applications.

The ideal candidate brings both a deep understanding of the contract-to-cash and procure-to-pay processes and expertise in SAP (FI-AR/AP/CO, SD, MM), aviation or oil & gas industry experience, and large-scale enterprise system transformations, along with the leadership presence and influencing capability required to drive alignment and change across all levels of the organization.

Key Responsibilities:

• SAP Business Product Owner
  • Lead SAP transformation for the department, including modernization of billing and pricing platforms, process automation, and integration with upstream and downstream systems.
  • Partner with the implementation team in documenting, validating, and communicating business requirements, ensuring proposed solutions align with strategic objectives and operational needs.
  • Ensure system configurations support business processes and future scalability.
• Business Process Improvement
  • Serve as the key catalyst for introducing new and efficient thinking, approaches, practices, processes, tools, and systems into the company's billing and pricing functions.
  • Lead the documentation of policies and procedures.
  • Guide managers and analysts to optimize daily operations and build scalable, repeatable workflows that support growth.
  • Develop and/or enhance operations dashboards and reporting to support decision-making, performance tracking and continuous improvement initiatives.
• Leadership & Change Management
  • Manage direct reports and cross-functional teams and drive disciplined execution.
  • Mentor team members, influence stakeholders, and navigate ambiguity.
  • Approach problems holistically people, process, data and technology.
  • Translating complex business needs into technical requirements and vice versa.

Required

Skills & Experience:

• Industry & Functional Expertise
  • 10+ years progressive experience in Finance Operations, Billing, or Order-to-Cash.
  • Deep understanding of fuel supply, downstream operations, or similarly complex transactional ecosystems.
  • Experience managing high-volume, multi-entity, multi-currency billing environments with strong operational controls.
  • Strong, hands‑on experience with SAP, particularly FI/AR/AP/CO, SD, and MM modules relevant to billing.
  • Demonstrated success as a Product Owner or business lead for SAP enhancements, upgrades, or full‑scale ERP transformations.
  • Experience with API integrations, workflow solutions, and automation tools (e.g., RPA, AI/ML applications) is highly desirable.
• Ideal Personal Profile
  • Proven ability to lead and manage in a change‑intensive, complex, analytical, deadline‑driven environment.
  • Demonstrated strong verbal and written communication skills.
  • An adept problem‑solver, driven by facts and analytics with the ability to produce high quality quantitative methods.
  • A strong process and systems orientation with an ability to put operational disciplines in place for process improvement.
  • Very strong and well‑developed people leadership and people development skills, with an ability to inspire and motivate staff while holding them accountable for results.
  • Strong organizational, prioritization, and project management skills, particularly in the context of a rapid growth and dynamic environment.
  • Willing and able to relocate to South Florida/Miami.
• Education
  • An undergraduate degree in Business, Information Systems or Industrial Engineering Aviation Management, or related field.
  • Ideally, holds a post graduate degree or certifications in business process improvement.

What We Offer:

• Competitive salary package.
• 4 weeks of PTO to start.
• 6 paid holidays.
• Health Benefits.
• Dental & Vision Insurance.
• 6% match on 401K.
• A collaborative and innovative work culture.