Director, Business Process Optimization

Job Summary

This leader is responsible for strategically optimizing process improvement projects aimed to improve operational efficiencies, quality, service, and profitability for the NCL brand. Establish processes and tools used to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions.

• Drive and lead overall management and implementation of high priority change initiatives from intake to prioritization, resourcing, planning, and execution in order to optimize business processes across the organization.
• Provide in-depth analysis of existing workflows, identifying areas needing improvement, and implementing changes.
• Act as an advisor while partnering with cross-discipline team members including executive leadership to ensure timeliness in scheduled deliverables.
• Design and execute change projects—including communications, training, and operational readiness that deliver desired business results.
• Analyze project and business data to identify opportunities for process optimization, cost reduction, and performance improvement.
• Communicate findings and other best practices to leaders within NCLH.
• Utilize flowcharts and process maps to define existing processes and identify continuous improvement opportunities throughout the organization; recommend solutions based on established metrics.
• Establish effective communication plans by setting up meeting cadences with vendors to advise of project status and gather system/platform requirements.
• Implement tools required to collect and measure relevant data, identify key performance indicators (KPIs) and produce data-driven analyses of critical functions and utilize it to facilitate business decisions.
• Facilitate change management activities to ensure smooth implementation of process improvements.

• Bachelor’s degree in Business Administration, Finance, Economics, Management Science, Engineering or equivalent work experience.
• Master’s degree preferred.

• 10+ years’ experience in Process Improvement.
• Cruise/Hospitality experience preferred.
• Minimum 5 years of project management experience including the development and compliance of assigned budgets.

• Experience with project implementation and change management efforts associated with business process improvement and re-engineering.
• Demonstrated experience influencing others and successfully facilitating key continuous improvement initiatives across functions.
• High motivation to learn and ability to grasp new concepts quickly.
• Excellent analytical, problem-solving, communication, and collaborative skills.
• Excellent verbal and written communication skills to effectively handle inquiries with internal and external clients.
• Ability to manage multiple responsibilities at once and prioritize accordingly.
• Advanced level skill set in Microsoft Office Suite with special emphasis on Excel in order to navigate and use Excel spreadsheets efficiently.
• Must be able to thoroughly document work as needed.
• Must possess excellent interpersonal skills.
• Must be detail oriented and have an ability to work effectively in a team-based environment.

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.