Member Outreach Officer

107th Avenue, 8900 SW 107 Ave, Suite 302, Miami, FL 33176, USA

The Member Outreach Officer I serves as a brand ambassador within the local community to promote the benefits of EdFed membership, while supporting strategic growth of the business and pursuing opportunities for ongoing acquisition of new members, loans and deposit accounts.

• Assist in providing insight, ideas and recommendations regarding increasing credit union exposure and membership.
• Build a culture of serving others by organizing and facilitating opportunities to serve and gain exposure in the community.
• Promote the benefits of EdFed membership through external events at local schools, colleges, and associations within the existing field of membership.
• Collaborate with Marketing, Retail, and Lending stakeholders in the creation of targeted promotional campaigns.
• Assist with new membership and lending applications at field-based events to drive successful achievement of organizational growth objectives.
• Participate in branch meetings and huddles to share best practices in membership marketing while serving as a subject‑matter mentor to peers and staff.
• Maintain annual events calendar.
• Assist in the deployment of retail marketing campaigns, including facilitation of outbound promotions via lobby, phone, and sponsor on‑sites.
• Stay abreast of individual community trends and economic development changes. Track and measure event participation results, and make recommendations to maximize return on future investments in events, sponsor ships, philanthropic initiatives and donations.
• Maintain records and prepare monthly reports on community outreach activities, business relationships, Select Employee Group engagement efforts, and the results of those activities.
• This position requires organization, setting daily priorities to meet deadlines, and multi‑tasking functions to complete the job.
• Perform other duties as assigned by management.

• Excellent written and verbal communication skills.
• Positive, dynamic leader with strong ability to build relationships and network.
• Strong organization, prioritization, analytical and problem‑solving ability.
• Team player with ability to interact with all levels of staff in the organization.
• Working knowledge of PC applications, including Microsoft Office.
• Must be able to maintain a high level of confidentiality.

Full‑Time

• Paid Birthday
• Paid Holidays
• Paid Sick and Personal Time
• Paid Vacation
• Tuition Reimbursement
• 401K (with matching funds) and CU contributions

Required
:
Associates or better. High School or better.

Preferred
:
Bachelors or better.

Required
: 2-4 years of Prior Credit Union or Banking Experience.

Preferred
: 2-4 years of Prior experience in a similar role.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.