Customer Success Specialist

Customer Success Specialist

We are looking for a Customer Success Specialist who is passionate about driving client value and ensuring our intelligence leads to tangible security outcomes. In this role, you aren't just a point of contact; you are a strategic partner helping our clients navigate a high‑stakes threat landscape. We are seeking a seasoned, entrepreneurial professional to manage and grow deep, strategic relationships with our global enterprise clients.

You will move beyond traditional account management to become a trusted advisor, ensuring stakeholders achieve maximum value from our intelligence. While your primary focus is client success, you will also play a key role in ensuring our solutions evolve in alignment with the real‑world threats our clients face. The Customer Success Specialist will be responsible for building and fostering client relationships that drive client success and enhance the client experience, and inform our product development efforts.

As such, we are seeking an individual who is a natural "people person" and is excited by the opportunity to regularly engage with external and internal stakeholders. This is a key role within our company. The ideal candidate is energetic, with an entrepreneurial mindset. Join a dynamic team delivering innovative products with an excellent reputation and a marquee client base.

Be part of an innovative and passionate culture.

• Strategic Partnership:
  Act as a senior advisor to a marquee client base, fostering long‑term relationships that drive success and ensure the seamless integration of our intelligence into their security operations.
• Value Optimization:
  Proactively engage with clients to understand their unique business objectives and ensure they are deriving maximum ROI from our platform.
• Client Insight & Feedback:
  Synthesize client feedback to provide actionable insights to our Product and Engineering teams, ensuring our roadmap addresses the most critical needs of our users.
• Data Analysis:
  Analyze utilization data to identify trends, measure impact, and uncover opportunities for deeper product adoption or specialized training.
• Education & Engagement:
  Lead high‑impact product demonstrations and webinars, and oversee the creation of educational materials that empower clients to stay ahead of evolving cyber threats.

5+ years of experience in Customer Success or Account Management, specifically within a SaaS, Fintech, or cybersecurity environment. Deep preference for candidates with experience working with Banks and Credit Unions, or those who have significant experience in the Fraud prevention space. Exceptional storytelling and interpersonal skills; ability to communicate complex intelligence concepts to both executive and technical audiences. A strong work ethic, a high degree of autonomy, and the ability to thrive in a fast‑paced, rapidly growing mission‑driven company.

BA/BS degree or equivalent.

We offer a competitive compensation package and comprehensive benefits package. Salary will be determined based on experience, skills and geographic location.