Manager, Journey Orchestration

Job Description

This person will be a hands‑on individual contributor responsible for executing and operationalizing enterprise journey orchestration and personalization strategy, with an initial focus on commercial and transactional email. This role partners closely with senior product leadership, CRM strategy, engineering, and analytics teams to translate enterprise vision into delivery‑ready requirements, orchestrated journeys, and measurable outcomes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal‑opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 4+ years of experience in CRM, lifecycle marketing, personalization, or journey orchestration
• Experience executing enterprise journey orchestration strategy across commercial and transactional email channels
• Experience designing, building, and optimizing lifecycle journey
• Strong background with email service providers and foundational understanding of consumer lifecycle
• Salesforce Marketing Cloud
• Omnichannel background