Manager, Sales Enablement

About the role

This is Flex's first dedicated Sales Enablement hire — and it's not a maintenance role. There's no inherited playbook to manage, no existing LMS to administer, no certification path waiting to be run. You're building from scratch, and that's the point.

As Manager, Sales Enablement, you'll be the force multiplier across a GTM team of ~30 people today — AEs, BDRs, and a partnerships team — that is growing rapidly. The programs you build now need to work at 2x and 3x this size, and you'll be shaping this function as that growth happens. You'll report to the Director of Revenue Operations and work closely with sales leadership, product marketing, and the broader Rev Ops function to design, build, and measure programs that have a direct line to revenue.

AI is not a nice-to-have here. You're expected to leverage AI tools to build smarter content, run more efficient programs, and multiply your own output as the sole enablement practitioner. The candidate we're looking for sees a lean org as an advantage, not a constraint.

Your work will have direct reach beyond the GTM team — helping product and engineering stay grounded in how customers actually buy and what reps encounter in the field. At Flex's current scale, the feedback loop between GTM and R&D is a competitive advantage, and this role is part of how we close it.

If you're energized by building something from zero, measuring everything, and being directly accountable for whether reps succeed — this role was built for you.

• Design and own end-to-end onboarding programs for AE, BDR, and partnerships roles — covering product knowledge, sales process, tool proficiency, and Flex's ICP
• Build role‑specific certification paths and 30/60/90‑day ramp benchmarks; track and report on time‑to‑productivity for every new hire
• Partner with sales managers to identify where new reps are breaking down and close those gaps fast

• Develop and maintain a living sales playbook by segment — covering AE, BDR, and partner motions — updated quarterly or as the product and market evolve
• Build and manage a content library: battle cards, objection‑handling guides, competitive positioning, case studies, and discovery frameworks
• Own call coaching infrastructure via Apollo — build review cadences, scorecards, and feedback loops that make managers more effective coaches
• Facilitate enablement sessions (live, async, and AI‑assisted) that are role‑specific and tied to real deal scenarios, not generic training content

• Champion and reinforce a consistent sales methodology across AE and BDR teams — including discovery, qualification, and multi‑stakeholder navigation
• Partner with Rev Ops to ensure Salesforce stages, fields, and dashboards reflect how the team actually sells
• Identify execution gaps in the funnel (conversion rate drops, stage stall, ACV variance) and build targeted programs to address them

• Own the sales enablement workstream for every new product launch — from pre‑launch rep readiness and certification to post‑launch reinforcement and feedback loops back to product; at Flex's current pace of product development this is a core, recurring responsibility not a one‑off project
• Partner with the Rev Ops Director on sequence strategy and outbound tooling (Clay, Apollo, Orum) to ensure BDR enablement keeps pace with GTM experiments

• Define and own a core set of enablement KPIs: ramp time, content adoption, methodology adherence, win rate by segment, and pipeline conversion by rep cohort
• Report on program effectiveness to sales leadership on a regular cadence and use that data to continuously improve

• 4–6 years in sales enablement, revenue enablement, or a closely related role at a B2B company — ideally with some fintech or financial services experience
• Proven track record of building enablement programs from scratch in a high‑growth, resource‑constrained environment
• Salesforce proficiency — comfortable building reports, understanding stage hygiene, and partnering with admins on configuration needs; familiarity with Apollo and Zoom Info as part of the…