Product Lead, Bond OS Platform

About Us

At The Pharmacy Hub
, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.

Bond OS is the platform layer for modern care delivery. It connects structured patient intake, longitudinal patient context, provider review, clinic and admin operations, orders, prescriptions, commerce rails, platform APIs, analytics, support workflows, and applied AI/ML into one coherent system. Healthcare delivery is usually fragmented;
Bond OS is built to make those flows work together: one patient context, clear workflows for every role, durable platform primitives, and intelligent assistance where it improves speed, quality, and safety.

Bond OS is entering a new chapter. The core platform is live, the product surface area is expanding, and the opportunity is to make the system more unified, more patient‑centric, more operationally powerful, and more intelligent. This role will shape how the platform scales: how intake becomes usable clinical context, how providers and clinic teams move through work, how orders and prescriptions are tracked, how clients understand performance, how APIs and permissions become stronger primitives, and how applied AI/ML earns its way into high‑consequence workflows.

• Patient intake, patient portal, and longitudinal patient context
• Provider workflows, review queues, clinical decisioning, and safety review
• Clinic and admin operations, group management, permissions, and oversight
• Orders, prescriptions, catalog, commerce, payments, promotions, and fulfillment handoffs
• Platform APIs, integrations, auditability, data contracts, and status models
• Analytics for operations, outcomes, quality, and performance
• Applied AI/ML across intake, summarization, triage, drafting, operations, and decision‑support context

Define and protect the core primitives of Bond OS: patient, intake, encounter, decision, order, prescription, catalog item, group, role, permission, audit event, status, and AI artifact.

Partner directly with clients, providers, clinic/admin teams, operators, support, design, engineering, and leadership. Watch real workflows, understand where care delivery breaks down, and translate that signal into product decisions.

AI/ML is a first‑class part of Bond OS. Define which use cases are worth pursuing, what good output means, how model‑backed features are evaluated before launch, how humans review or override outputs, how failures are handled, and how performance is monitored after release. The standard is assistive, evaluated, observable, auditable, human‑overseen, and suppressible when confidence or safety conditions are not met.

Write product specs that engineering and design can execute from. Strong specs should include user goals, role‑specific flows, states, API contracts, validation behavior, data requirements, audit/logging needs, i18n requirements, acceptance criteria, rollout plan, and release criteria. For AI/ML‑backed features, specs should define model inputs and outputs, evaluation criteria, red‑team cases, confidence and fallback behavior, human review UX, monitoring, and go/no‑go thresholds.

Maintain the product source of truth: what is live, what is in flight, what is blocked, what is cut, what depends on what, and what done means. Run a written cadence that gives leadership, clients, and the team clear visibility into decisions, tradeoffs, risks, and progress.

• Build and maintain the Bond OS roadmap across patient, provider, clinic/admin, order, prescription, commerce, API, analytics, operations, and AI/ML surfaces.
• Translate client, user, clinical, operational, and technical insight into clear product direction.
• Partner with engineering…