Lead, MAST & Communication

The MAST (Maritime Asset Strategy & Transformation) Change & Communication Lead is responsible for leading the change and communication approach across transformation initiatives in the MAST program, ensuring stakeholders understand, engage with, and adopt new ways of working successfully.

The role combines hands‑on change delivery (communications, stakeholder engagement, readiness) with establishing best practice (frameworks, templates, and coaching), enabling consistent and effective change management across the portfolio.

• Change Strategy & Delivery:
  Lead development and execution of change strategies and plans, conduct change impact and readiness assessments, integrate change activities within project and programme delivery.
• Communications Leadership:
  Develop and deliver communication strategies and messaging, create tailored communications across leadership, management, and frontline audiences, ensure consistent, clear “why / what / when / impact” messaging.
• Stakeholder Engagement & Facilitation:
  Facilitate workshops and engagement sessions, build strong relationships with stakeholders across all levels, identify and manage resistance and risks.
• Leadership & Sponsor Support:
  Support and coach leaders in effective change sponsorship, equip managers with messaging and engagement tools.
• Best Practice & Frameworks:
  Develop and maintain change frameworks, templates, and playbooks, set practical, proportionate standards for change delivery.
• Portfolio Integration:
  Partner with PMO and delivery teams to ensure change is embedded into governance and plans, ensure alignment across multiple initiatives.
• Adoption & Measurement:
  Define and track adoption and readiness metrics, establish feedback loops and adjust approach as required.
• Reporting & Governance:
  Provide clear, insight‑driven updates to leadership forums, highlight risks, trends, and recommended actions.
• Continuous Improvement:
  Capture lessons learned and improve change practices continuously.

• Scope:
  Supporting multiple projects or program, providing change leadership and communication across a defined portfolio of strategic initiatives.
• Problem‑solving:
  Requires identifying change risks, resistance points, and engagement gaps, and developing practical, people‑focused solutions to drive adoption.
• Impact:
  Directly impacts successful adoption of change, business readiness, and realization of program benefits.
• Leadership:
  Leads through influence, coaching, and facilitation; acts as a trusted advisor to project teams and senior stakeholders.

• Knowledge:
  Understanding of workplace policies and procedures / familiarity with team collaboration tools and techniques.
• Skills:
  
  Strong time management and organizational skills.
• Abilities:
  Ability to maintain reliable and consistent attendance / capacity to be punctual and meet deadlines / ability to collaborate effectively with colleagues and work as part of a team / demonstrated professionalism in all interactions and tasks.

• Degree or equivalent relevant experience preferred.
• Bachelor’s degree preferred.
• Formal change management training preferred (e.g. Prosci).

• 3 to 4 years of relevant work experience.
• Experience in management change, communications, or transformation roles.
• Proven ability to deliver change across projects or programs.
• Experience engaging senior stakeholders and facilitating workshops.
• Track record of developing communication strategies and materials.

Travel:
No or very little travel likely.

Work Conditions:
Work primarily in a climate‑controlled environment with minimal safety/health hazard potential.

Physical Demands:
Work primarily in a climate‑controlled environment with minimal safety/health hazard potential.

This position is classified as “in‑office.” As an in‑office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable…