Coordinator, Guest Operations, FIFA World Cup

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

Department: FWC
26 Corporate Staff B

Location:

Miami

• Schedule, document, and track cross-functional working-group meetings; capture actions and follow-ups to support an integrated guest experience.
• Assemble reference decks and case studies; maintain the playbook and circulate updates to venues and partners.
• Maintain process docs and KPI trackers; collect data and report performance against defined SLAs.
• Support procurement: prepare RFP packs, track vendor Q&A, collect bids, route contracts for review, process POs/invoices, and maintain the procurement tracker.
• Traffic manage creative assets per brand guidelines; coordinate reviews, version control, and deliveries to venues.
• Compile requirements, benchmarks, and venue inputs to support hospitality concept development; coordinate stakeholder reviews.
• Perform research/benchmarking; summarize insights and prepare briefs to inform planning.
• Assist in venue readiness for Guest Operations, including validating layouts, signage, and hospitality spaces against operational requirements.
• Coordinate training logistics (rosters, rooms, invites); format decks/handbooks; track completion and feedback.
• Maintain the master plan, timelines, and risk/action logs; flag variances and dependencies to the manager.
• Compile inputs and produce weekly/monthly status reports and dashboards.
• Attend site visits; take notes, collect measurements/photos.
• Creating and distributing templates for the operational planning and transfer of knowledge.
• Other tasks as assigned by the line manager.

• ACCOUNTABILITY:
  Demonstrate commitment to responsibilities and objectively analyze one's behavior, while assuming consequences of one's own actions and/or decisions and learning from one's mistakes.
• DECISION MAKING:
  Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
• INCLUSIVITY:
  Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
• INITIATIVE:
  Capacity to do things on one's own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
• INNOVATION:
  Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
• LEADERSHIP:
  Ability to lead one's contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team's skills and talents.
• VISION:
  Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

• Bachelor’s degree in Business, Hospitality, Sport /Event Management, Marketing /Communications or equivalent practical experience.

• 1-2 years coordinating in event/hospitality/sports (agency, venue, hotel or tournament)
• Working knowledge of stadium or hotel operations (access control, premium lounges, F&B/service flows, way finding), comfort with SOP/checklists
• Provide administrative support for procurement processes (RFP packs, track vendor comms, collect bids, route contracts for review, process Pos/invoices, maintain trackers) – not responsible for contract negotiation or vendor selection
• Reporting basics (collect inputs, build simple dashboards, on-time distribution)
• Site visit familiarity (notes, measurements/photos)
• Availability for event hours and some travel
• VVIP/VIP discretion and professionalism
• Experience supporting VVIP/VIP programs in high-profile events

• Minimum 3 years total coordination experience or completion of at least one major event cycle (FIFA/UEFA, NFL, F1, Olympics, etc)
• Experience in maintaining KPI/SLA trackers (not owner) and basic budget tracking

• Fluent in English. Spanish and/or French proficiency is a plus.

• Microsoft suite; spreadsheets (lookups/pivots), PM tools (), Miro boards a plus.
• Comfort with collaborative platforms (SharePoint, Teams) and ability to learn FIFA specific systems quickly.