Customer Success Specialist - NORAM​/LATAM

About Us

Almost every single thing that you eat, wear, or use is imported or exported. Freight quite literally moves the world. And we’re helping it move even better.

Freightos (Nasdaq: CRGO) is the global rate management, booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines, trucking companies, ocean liners, and thousands of importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store.

As the leading global freight booking platform for a massive industry, we’ve been crushing it with double-digit growth, year after year, supporting well over one million shipments every year.

About the Role

We are looking for a proactive, impact-driven Customer Success Specialist to own the post-onboarding lifecycle for enterprise accounts in the NORAM/LATAM region. In this role, you will be the ultimate champion for user adoption, platform value realization, and cross-functional coordination. You will bridge the gap between commercial strategy and day-to-day execution, ensuring our forwarder and shipper clients fully leverage the power of the Freightos platform.

If you excel at turning technical escalations into seamless customer experiences, driving user engagement, and protecting revenue streams through deep product expertise, we want to hear from you.